Patents by Inventor Hung K. Dinh

Hung K. Dinh has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Patent number: 6826715
    Abstract: A method of customer service that uses a program which captures the computer's hardware and operating system configuration when the program is installed, and also captures the hardware and operating system configuration upon request (when the user needs customer service help), and compares the two, highlighting differences.
    Type: Grant
    Filed: October 28, 1999
    Date of Patent: November 30, 2004
    Assignee: Hewlett-Packard Development Company, L.P.
    Inventors: John E. Meyer, John S. Harsany, Tim J. Lyons, David E. Gorman, Hung K. Dinh
  • Patent number: 6601190
    Abstract: A method for servicing computers using diagnostics programs to capture and report comprehensive configuration information to customer service via email.
    Type: Grant
    Filed: October 28, 1999
    Date of Patent: July 29, 2003
    Assignee: Hewlett-Packard Development Company, L.P.
    Inventors: John E. Meyer, John S. Harsany, Tim J. Lyons, David E. Gorman, Hung K. Dinh
  • Patent number: 6434615
    Abstract: The present invention provides for a method and an apparatus for performing remote system administration upon a standalone computer system, using a controlling computer system. A remote communication sequence is started. The remote communication sequence is used to initiate an HTTP request to a computer destination address. Communications between the controlling computer system and the standalone computer system is established by decoding the computer destination address. A diagnostic application on the standalone computer system is initiated using the established communication between the controlling computer system and the standalone computer system.
    Type: Grant
    Filed: April 30, 1999
    Date of Patent: August 13, 2002
    Assignee: Compaq Information Technologies Group, L.P.
    Inventors: Hung K. Dinh, John E. Meyer, John S. Harsany