Abstract: A multi-channel payment method for a multi-channel payment system comprises the payer or the payee who initiated the payment request logs in to the multi-channel payment system; the payer or the payee who initiated the payment request placing an order in the multi-channel payment system, wherein the order comprises a designated payment gateway; the multi-channel payment system determining a predicted fee of the order according to the designated payment gateway, past order records, and a real-time exchange rate; the multi-channel payment system performing an anti-money laundering verification of the order; the payer reviewing the order and the predicted fee through a multiple auditing method; and the multi-channel payment system executing payment from the payer to the payee according to the order and the designated payment gateway, and storing a payment detail of the order.

Abstract: A system for performing contact center agent scheduling according to an embodiment includes at least one processor and at least one memory comprising a plurality of instructions stored thereon that, in response to execution by the at least one processor, causes the system to generate a workload forecast indicative of a demand that will be introduced into the contact center in a future planning period based on a workload forecast model and time series data, generate a staffing requirement forecast indicative of a number of agents required to handle the workload forecast based on the workload forecast, one or more service goals, and a staffing requirement model, and perform schedule optimization using column generation to generate an optimized contact center agent shift schedule for a plurality of agents based on the staffing requirement forecast and one or more constraints.

Abstract: The present invention discloses a draw bar structure with a multifunctional bracket and a multifunctional suitcase. The draw bar structure with the multifunctional bracket includes a draw bar body. A bracket fixing seat is transversely arranged between two draw bars of the draw bar body; the multifunctional bracket is fixed on the bracket fixing seat and positioned between the two draw bars; the multifunctional bracket is of a foldable structure; and the multifunctional bracket at least has one functional surface after unfolded. In the draw bar structure with the multifunctional bracket and the multifunctional suitcase in the present application, the multifunctional bracket is added on the draw bars, so that use convenience is brought to a user, and overall sense of line and attractive appearance of the suitcase are not affected.

Abstract: A system for performing contact center agent scheduling according to an embodiment includes at least one processor and at least one memory comprising a plurality of instructions stored thereon that, in response to execution by the at least one processor, causes the system to generate a workload forecast indicative of a demand that will be introduced into the contact center in a future planning period based on a workload forecast model and time series data, generate a staffing requirement forecast indicative of a number of agents required to handle the workload forecast based on the workload forecast, one or more service goals, and a staffing requirement model, and perform schedule optimization using column generation to generate an optimized contact center agent shift schedule for a plurality of agents based on the staffing requirement forecast and one or more constraints.

Abstract: The present invention discloses a draw bar structure with a multifunctional bracket and a multifunctional suitcase. The draw bar structure with the multifunctional bracket includes a draw bar body. A bracket fixing seat is transversely arranged between two draw bars of the draw bar body; the multifunctional bracket is fixed on the bracket fixing seat and positioned between the two draw bars; the multifunctional bracket is of a foldable structure; and the multifunctional bracket at least has one functional surface after unfolded. In the draw bar structure with the multifunctional bracket and the multifunctional suitcase in the present application, the multifunctional bracket is added on the draw bars, so that use convenience is brought to a user, and overall sense of line and attractive appearance of the suitcase are not affected.