Abstract: A method for providing computer-related support to an end user is described. The method includes receiving, from a mobile device, an image of a user-readable message that is displayed by a computing device. The method also includes identifying one or more solutions using text extracted from the image of the user-readable message. The method further includes sending the one or more solutions to the mobile device for display on the mobile device.

Abstract: A system and method of coupling a pinion of a starter to a crankshaft of an internal combustion engine, including: predicting a future trajectory of the drop of the rotational speed of the crankshaft based on information associated with the drop of the rotational speed of the crankshaft and determining a timing of the driving of the starter based on the future trajectory of the drop of the rotational speed of the internal combustion engine.

Abstract: A method of controlling an internal combustion engine during a start up phase, include cranking the internal combustion engine to initiate the start up phase and controlling an alternator load so as to increase load on the engine during at least a part of the start up phase, thereby to control engine speed flare and/or at least partially to recover energy used to start the internal combustion engine. Even when base ignition timing and/or fueling calibration for starting the engine is modified to improve combustion stability, the alternator load can be controlled to control engine speed flare and/or recover start energy.

Abstract: A method of controlling an internal combustion engine during a start up phase, include cranking the internal combustion engine to initiate the start up phase and controlling an alternator load so as to increase load on the engine during at least a part of the start up phase, thereby to control engine speed flare and/or at least partially to recover energy used to start the internal combustion engine.