Patents by Inventor Ian Bacon

Ian Bacon has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Patent number: 8774780
    Abstract: An enhanced services platform has an interface for receiving a communication from a user requesting a desired data. An automated response module parses the communication and retrieves the desired data. The enhanced services platform arranges the desired data into a response message that is sent to the user, where the response message includes an embedded code corresponding to a link allowing the user to re-contact the enhanced services platform. An operator assistance module receives communications from the user initiated via the link to provide further assistance regarding the user's request.
    Type: Grant
    Filed: September 6, 2012
    Date of Patent: July 8, 2014
    Assignee: Grape Technology Group, Inc.
    Inventors: Faith McGary, Ian Bacon, Michael Bates, Christine Baumeister
  • Publication number: 20130237195
    Abstract: An enhanced services platform has an interface for receiving a communication from a user requesting a desired data. An automated response module parses the communication and retrieves the desired data. The enhanced services platform arranges the desired data into a response message that is sent to the user, where the response message includes an embedded code corresponding to a link allowing the user to re-contact the enhanced services platform. An operator assistance module receives communications from the user initiated via the link to provide further assistance regarding the user's request.
    Type: Application
    Filed: September 6, 2012
    Publication date: September 12, 2013
    Inventors: Faith McGary, Ian Bacon, Michael Bates, Christine Baumeister
  • Patent number: 8412169
    Abstract: An enhanced services platform has an interface for receiving a communication from a user requesting a desired data. An automated response module parses the communication and retrieves the desired data. The enhanced services platform arranges the desired data into a response message that is sent to the user, where the response message includes an embedded code corresponding to a link allowing the user to re-contact the enhanced services platform. An operator assistance module receives communications from the user initiated via the link to provide further assistance regarding the user's request.
    Type: Grant
    Filed: August 5, 2011
    Date of Patent: April 2, 2013
    Assignee: Grape Technology Group, Inc.
    Inventors: Faith McGary, Ian Bacon, Michael Bates, Christine Baumeister
  • Patent number: 8200262
    Abstract: An enhanced services platform has an interface for receiving a communication from a user requesting a desired data. An automated response module parses the communication and retrieves the desired data. The enhanced services platform arranges the desired data into a response message that is sent to the user, where the response message includes an embedded code corresponding to a link allowing the user to re-contact the enhanced services platform. An operator assistance module receives communications from the user initiated via the link to provide further assistance regarding the user's request.
    Type: Grant
    Filed: August 5, 2011
    Date of Patent: June 12, 2012
    Assignee: Grape Technology Group, Inc.
    Inventors: Faith McGary, Ian Bacon, Michael Bates, Christine Baumeister
  • Publication number: 20110294477
    Abstract: An enhanced services platform has an interface for receiving a communication from a user requesting a desired data. An automated response module parses the communication and retrieves the desired data. The enhanced services platform arranges the desired data into a response message that is sent to the user, where the response message includes an embedded code corresponding to a link allowing the user to re-contact the enhanced services platform. An operator assistance module receives communications from the user initiated via the link to provide further assistance regarding the user's request.
    Type: Application
    Filed: August 5, 2011
    Publication date: December 1, 2011
    Inventors: Faith McGary, Ian Bacon, Michael Bates, Christine Baumeister
  • Publication number: 20110287788
    Abstract: An enhanced services platform has an interface for receiving a communication from a user requesting a desired data. An automated response module parses the communication and retrieves the desired data. The enhanced services platform arranges the desired data into a response message that is sent to the user, where the response message includes an embedded code corresponding to a link allowing the user to re-contact the enhanced services platform. An operator assistance module receives communications from the user initiated via the link to provide further assistance regarding the user's request.
    Type: Application
    Filed: August 5, 2011
    Publication date: November 24, 2011
    Inventors: Faith McGary, Ian Bacon, Michael Bates, Christine Baumeister
  • Patent number: 7996023
    Abstract: An enhanced services platform has an interface for receiving a communication from a user requesting a desired data. An automated response module parses the communication and retrieves the desired data. The enhanced services platform arranges the desired data into a response message that is sent to the user, where the response message includes an embedded code corresponding to a link allowing the user to re-contact the enhanced services platform. An operator assistance module receives communications from the user initiated via the link to provide further assistance regarding the user's request.
    Type: Grant
    Filed: July 12, 2006
    Date of Patent: August 9, 2011
    Inventors: Faith McGary, Ian Bacon, Michael Bates, Christine Baumeister
  • Publication number: 20080198995
    Abstract: A system for providing search results having a portal for receiving search requests and a means for obtaining prior search results from telephonic directory assistance requests. A trend module analyzes the obtained prior search results from telephonic directory assistance requests; where results provided to a user in response to the search request received at the portal are affected by the prior search results from telephonic directory assistance requests.
    Type: Application
    Filed: November 14, 2007
    Publication date: August 21, 2008
    Inventors: Faith McGary, Ian Bacon
  • Publication number: 20070197228
    Abstract: A platform for providing mobile services maintains a network module for communicating with at least one mobile network and an MVNO module for communication with at least two MVNO service providers. When a user contacts the platform and receives mobile services including MVNO services from at least two different MVNO service providers, the platform is configured to store a profile generated by the user for storing events where the occurrence of the event causes the platform to switch the user's MVNO service provider from a first MVNO service provider to a second MVNO service provider.
    Type: Application
    Filed: January 30, 2007
    Publication date: August 23, 2007
    Inventors: Faith McGary, Ian Bacon
  • Publication number: 20070123280
    Abstract: An enhanced services platform has an interface for receiving a communication from a user requesting a desired data. An automated response module parses the communication and retrieves the desired data. The enhanced services platform arranges the desired data into a response message that is sent to the user, where the response message includes an embedded code corresponding to a link allowing the user to re-contact the enhanced services platform. An operator assistance module receives communications from the user initiated via the link to provide further assistance regarding the user's request.
    Type: Application
    Filed: July 12, 2006
    Publication date: May 31, 2007
    Inventors: Faith McGary, Ian Bacon, Michael Bates, Christine Baumeister
  • Publication number: 20070072591
    Abstract: A method for sending a targeted advertising campaign to a plurality of mobile phone devices, comprises the step of receiving geographic information relating to geographic location of mobile phone devices, wherein the information is collected from a plurality of corresponding mobile service providers. The method includes the step of maintaining a subscriber database that contains contact information relating to a plurality of subscribers. The system interacts with an advertiser so as to receive advertising content intended for targeted mobile phone devices. Furthermore, the system communicates the advertising content to the targeted mobile phone devices that are located within a specified distance from a location specified by the advertiser.
    Type: Application
    Filed: September 25, 2006
    Publication date: March 29, 2007
    Inventors: Faith McGary, Ian Bacon