Patents by Inventor Ian Beaver

Ian Beaver has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • EVALUATING CONVERSATION DATA BASED ON RISK FACTORS
    Publication number: 20190138190
    Abstract: This disclosure describes techniques and architectures for evaluating conversations. In some instances, conversations with users, virtual assistants, and others may be analyzed to identify potential risks within a language model that is employed by the virtual assistants and other entities. The potential risks may be evaluated by administrators, users, systems, and others to identify potential issues with the language model that need to be addressed. This may allow the language model to be improved and enhance user experience with the virtual assistants and others that employ the language model.
    Type: Application
    Filed: January 8, 2019
    Publication date: May 9, 2019
    Applicant: Verint Americas Inc.
    Inventors: Ian Beaver, Fred Brown, Casey Gossard
  • Evaluating conversation data based on risk factors
    Patent number: 10175865
    Abstract: This disclosure describes techniques and architectures for evaluating conversations. In some instances, conversations with users, virtual assistants, and others may be analyzed to identify potential risks within a language model that is employed by the virtual assistants and other entities. The potential risks may be evaluated by administrators, users, systems, and others to identify potential issues with the language model that need to be addressed. This may allow the language model to be improved and enhance user experience with the virtual assistants and others that employ the language model.
    Type: Grant
    Filed: December 28, 2017
    Date of Patent: January 8, 2019
    Assignee: VERINT AMERICAS INC.
    Inventors: Ian Beaver, Fred Brown, Casey Gossard
  • EVALUATING CONVERSATION DATA BASED ON RISK FACTORS
    Publication number: 20180121062
    Abstract: This disclosure describes techniques and architectures for evaluating conversations. In some instances, conversations with users, virtual assistants, and others may be analyzed to identify potential risks within a language model that is employed by the virtual assistants and other entities. The potential risks may be evaluated by administrators, users, systems, and others to identify potential issues with the language model that need to be addressed. This may allow the language model to be improved and enhance user experience with the virtual assistants and others that employ the language model.
    Type: Application
    Filed: December 28, 2017
    Publication date: May 3, 2018
    Inventors: Ian Beaver, Fred Brown, Casey Gossard
  • VIRTUAL ASSISTANT ESCALATION
    Publication number: 20170277993
    Abstract: Techniques and architectures for analyzing conversations between users and virtual assistants to identify instances where the virtual assistants have not satisfied user requests are described. The techniques and architectures may use such analysis to tag conversations regarding unsatisfied user requests, provide information to users regarding conversations with unsatisfied user requests, learn conversation or contextual data for unsatisfied user requests, and/or perform a variety to other processes to improve the virtual assistants.
    Type: Application
    Filed: March 21, 2017
    Publication date: September 28, 2017
    Inventors: Ian Beaver, Fred A. Brown, Cynthia Freeman
  • Evaluating Conversation Data based on Risk Factors
    Publication number: 20160071517
    Abstract: This disclosure describes techniques and architectures for evaluating conversations. In some instances, conversations with users, virtual assistants, and others may be analyzed to identify potential risks within a language model that is employed by the virtual assistants and other entities. The potential risks may be evaluated by administrators, users, systems, and others to identify potential issues with the language model that need to be addressed. This may allow the language model to be improved and enhance user experience with the virtual assistants and others that employ the language model.
    Type: Application
    Filed: September 9, 2015
    Publication date: March 10, 2016
    Inventors: Ian Beaver, Fred Brown, Casey Gossard