Abstract: A method for supporting the end-user of a software application program is provided, wherein the end-user is provided the capability of communicating directly with the application program vendor and/or developer to request enhancement, provide comments, report defects and/or to ask questions. Moreover, this method provides an automatic communication that provides the developer of an application program such critical information as usage of program or document information, defects, and user comments. This invention provides a technique that minimizes the load and/or requirements for specially trained customer service personnel while simultaneously decreasing the feed-back lag time, thereby providing information, which is sufficiently timely to aid in the improvement of the quality of application software.

Abstract: A system and method for registering computer software modules to allow or reject it for opportunities of interacting with a computer system, hardware and software and receiving service requests is described. The method is designed to receive the module; to check whether the module contains any suspect “virus type” code; to check the module's version compatibility; to check if the module contains an agreement string, a trademark string and a copyrighted text string. If all checks are valid, the module is registered and permitted to link and receive service requests. If not the module is rejected.

Abstract: A system and method for displaying the status of tasks or processes in a computer system is described. The method is designed to receive the expected time for task completion and by comparing the time used per task computes a task status indicator. The method displays the resulting status to the user in an intuitive manner with four configurations indicating: process running normally, process running intermittently, process stopped normally, and process halted unexpectedly. The device when properly used by the method combine to form a communications device which clearly and easily communicates to the user of the computer system the operational status of the selected program, routine or process and does so without requiring the allocation of significant continuous processing overhead.

Abstract: A system and method for dispatching computer system service requests to multiple service providers in a tiered-parallel fashion such that a request can be satisfied in the shortest time possible by the computer, or module, most available to provide valid responses is described. The method is designed to permit a hierarchal ordering, by tiers, of preferred service providers, where the dispatches are performed in parallel as to providers on the same tier and in serial as to providers on subsequent tiers. This invention improves the speed and reliability of response to service requests for data, or objects, across a computer system network with one or more computer processing units.

Abstract: A device and method for displaying the status of programs or processes in a computer system is described. The device is designed to communicate the status to the user in an intuitive manner with four configurations indicating: process running normally, process running intermittently, process stopped normally, and process halted unexpectedly. The device when properly used by the method combine to form a communications device which clearly and easily communicates to the user of the computer system the operational status of the selected program, routine or process and does so without requiring the allocation of significant continuous processing overhead.