Abstract: One or more kiosks are provided at a retail establishment or branch. Each kiosk includes first audio and video equipment for linking with a given network and for enabling persons at a kiosk to communicate with a selected language interpreter located off site. Second audio and video equipment is provided at the site of the interpreter for linking with the given network and for enabling the interpreter to communicate by voice and image with the persons at the kiosk. A processing unit associated with the network is configured and programmed for (a) accessing a database representing a number of language interpreters, (b) selecting a certain interpreter from the database in response to a language choice entered by a person at the kiosk, and (c) connecting the first audio and video equipment at the kiosk with the second audio and video equipment of the selected interpreter through the given network.