Patents by Inventor Ian Ng

Ian Ng has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • INTERACTIVE VOICE RESPONSE SYSTEM CRAWLER
    Publication number: 20190342450
    Abstract: A system for interactive voice response system crawling, comprising an IVR crawler that may be VXML, design specification, DTMF or ASR/NLSR speech-based in nature and traverses an IVR menu to discover possible interaction paths and produces test cases based on those paths, and a database that stores test cases produced by the IVR crawler during operation, and a method for using an IVR crawler to perform a system migration.
    Type: Application
    Filed: April 9, 2019
    Publication date: November 7, 2019
    Inventors: Alok Kulkarni, Geoff Willshire, Ian Ng, Thomas Fejes
  • Interactive voice response system crawler
    Patent number: 10291776
    Abstract: A system for interactive voice response system crawling, comprising an IVR crawler that may be VXML, design specification, DTMF or ASR/NLSR speech-based in nature and traverses an IVR menu to discover possible interaction paths and produces test cases based on those paths, and a database that stores test cases produced by the IVR crawler during operation, and a method for using an IVR crawler to perform a system migration.
    Type: Grant
    Filed: April 5, 2016
    Date of Patent: May 14, 2019
    Assignee: CYARA SOLUTIONS PTY LTD
    Inventors: Alok Kulkarni, Geoff Willshire, Ian Ng, Thomas Fejes
  • INTERACTIVE VOICE RESPONSE SYSTEM CRAWLER
    Publication number: 20160227034
    Abstract: A system for interactive voice response system crawling, comprising an IVR crawler that may be VXML, design specification, DTMF or ASR/NLSR speech-based in nature and traverses an IVR menu to discover possible interaction paths and produces test cases based on those paths, and a database that stores test cases produced by the IVR crawler during operation, and a method for using an IVR crawler to perform a system migration.
    Type: Application
    Filed: April 5, 2016
    Publication date: August 4, 2016
    Inventors: Alok Kulkarni, Geoff Willshire, Ian Ng