Abstract: Platform-agnostic digital assistant methods and apparatuses are provided. The apparatuses and methods include a processor configured by a memory to receive user data from a storage containing informational contents. The processor is configured to establish a communication channel with an entity and utilize the communication channel to receive first information related to a user. The processor is configured to extract at least one user datum from the first information and modify the informational contents of the storage based on at least one of the user datum and the first information. The processor is further configured to initiate an action related to the user based on at least one of the first information, the user datum, and the informational contents.

Abstract: A system and method for optimizing contacts with participants in a disease management and wellness program. The system includes a computer-readable memory means for storing at least one participant profile, input means for receiving data regarding the effectiveness of a contact attempt with the plan participant, and processing means for modifying the participant profile based on the data regarding the effectiveness of a contact attempt with the plan participant, wherein the data regarding the effectiveness of the contact attempt comprises statistical aggregates.