Patents by Inventor Idan KADOSH

Idan KADOSH has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Voice over internet protocol relay integration for field service management
    Patent number: 10469656
    Abstract: A VoIP relay integration management system including a service management application and a VoIP phone server that monitor and gather client interaction data between a client and a field agent. The system accepts a selection of service phone method, from a plurality of selection methods, for the field agent to use to call the client, and enables or disables the selection per the field agent. The system accepts, stores and schedules a task to be dispatched to the field agent, and calculates and displays a response time that includes a time from when the task is dispatched to the field agent to when the field agent generates a call. The system calculates and displays an average response time of all calls generated by the field agent, based on one or more of the field agent, an area of the task, a date of the task and a type of task.
    Type: Grant
    Filed: November 21, 2016
    Date of Patent: November 5, 2019
    Assignee: WORKIZ, INC.
    Inventors: Idan Kadosh, Erez Marom
  • VOICE OVER INTERNET PROTOCOL RELAY INTEGRATION FOR FIELD SERVICE MANAGEMENT
    Publication number: 20170070607
    Abstract: A VoIP relay integration management system including a service management application and a VoIP phone server that monitor and gather client interaction data between a client and a field agent. The system accepts a selection of service phone method, from a plurality of selection methods, for the field agent to use to call the client, and enables or disables the selection per the field agent. The system accepts, stores and schedules a task to be dispatched to the field agent, and calculates and displays a response time that includes a time from when the task is dispatched to the field agent to when the field agent generates a call. The system calculates and displays an average response time of all calls generated by the field agent, based on one or more of the field agent, an area of the task, a date of the task and a type of task.
    Type: Application
    Filed: November 21, 2016
    Publication date: March 9, 2017
    Applicant: SEND A JOB INC.
    Inventors: Idan KADOSH, Erez MAROM
  • Voice over internet protocol relay integration for field service management
    Patent number: 9501752
    Abstract: A VoIP relay integration management system including a service management application and a VoIP phone server that monitor and gather client interaction data between a client and a field agent. The system accepts a selection of service phone method, from a plurality of selection methods, for the field agent to use to call the client, and enables or disables the selection per the field agent. The system accepts, stores and schedules a task to be dispatched to the field agent, and calculates and displays a response time that includes a time from when the task is dispatched to the field agent to when the field agent generates a call. The system calculates and displays an average response time of all calls generated by the field agent, based on one or more of the field agent, an area of the task, a date of the task and a type of task.
    Type: Grant
    Filed: December 9, 2014
    Date of Patent: November 22, 2016
    Assignee: SEND A JOB INC.
    Inventors: Idan Kadosh, Erez Marom
  • VOICE OVER INTERNET PROTOCOL RELAY INTEGRATION FOR FIELD SERVICE MANAGEMENT
    Publication number: 20150363721
    Abstract: A VoIP relay integration management system including a service management application and a VoIP phone server that monitor and gather client interaction data between a client and a field agent. The system accepts a selection of service phone method, from a plurality of selection methods, for the field agent to use to call the client, and enables or disables the selection per the field agent. The system accepts, stores and schedules a task to be dispatched to the field agent, and calculates and displays a response time that includes a time from when the task is dispatched to the field agent to when the field agent generates a call. The system calculates and displays an average response time of all calls generated by the field agent, based on one or more of the field agent, an area of the task, a date of the task and a type of task.
    Type: Application
    Filed: December 9, 2014
    Publication date: December 17, 2015
    Applicant: E SERVICE INC.
    Inventors: Idan KADOSH, Erez MAROM