Patents by Inventor Ignazio Iacono

Ignazio Iacono has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Systems and Methods for Providing Customer Support
    Publication number: 20220076272
    Abstract: The disclosed customer support methods and systems allow customers to request and receive product-specific support from service providers. The embodiments facilitate support interactions between such customers and providers by allowing providers to provide on-demand and/or scheduled support services to customers via various communication channels, displaying product-specific communications and resources to customers, and/or allowing customers and providers to access past support interactions.
    Type: Application
    Filed: November 15, 2021
    Publication date: March 10, 2022
    Applicant: Dealer On Call LLC
    Inventor: Ignazio Iacono
  • Systems and methods for providing customer support
    Patent number: 11200580
    Abstract: The disclosed customer support methods and systems allow customers to request and receive product-specific support from service providers. The embodiments facilitate support interactions between such customers and providers by allowing providers to provide on-demand and/or scheduled support services to customers via various communication channels, displaying product-specific communications and resources to customers, and/or allowing customers and providers to access past support interactions.
    Type: Grant
    Filed: February 6, 2019
    Date of Patent: December 14, 2021
    Assignee: Dealer On Call LLC
    Inventor: Ignazio Iacono
  • Systems and Methods for Providing Customer Support
    Publication number: 20190244213
    Abstract: The disclosed customer support methods and systems allow customers to request and receive product-specific support from service providers. The embodiments facilitate support interactions between such customers and providers by allowing providers to provide on-demand and/or scheduled support services to customers via various communication channels, displaying product-specific communications and resources to customers, and/or allowing customers and providers to access past support interactions.
    Type: Application
    Filed: February 6, 2019
    Publication date: August 8, 2019
    Applicant: Dealer On Call LLC
    Inventor: Ignazio Iacono