Patents by Inventor Igor Neyman

Igor Neyman has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Patent number: 9516171
    Abstract: A client-server telephone call router system as part of a customer premises system has a client-server router adapted to execute on a telephony switch, such as a public branch exchange (PBX) or other telephony switch, or on a processor connected by CTI link to a telephony switch. The telephony switch or processor executing the router is connected to a local area network (LAN) that also interconnects computer workstations proximate to telephones connected to the telephony switch. Client user interface applications run on the computer workstations, allowing clients to edit routing rules for the router, which has a list of routing rules keyed to users and workstations of the customer premises system. The editing rules are kept by the router in portions dedicated to individual users. With this system a user can edit at a workstation on the LAN his\her own routing rules, and transmit the edits to the client-server router where the rules will be followed to route calls for that user and protocol.
    Type: Grant
    Filed: May 8, 2015
    Date of Patent: December 6, 2016
    Assignee: Genesys Telecommunications Laboratories, Inc.
    Inventors: Igor Neyman, Myhailo Barskyy, Alec Miloslavsky, Oleg Bondarenko, Valeriy Issayev, Andrei Petrov, Pavel Karpenko, Alex Smelik, Alexander Volguin, Yuri Ostapchuk, Boris Livshits, Hamid Dadgar
  • Publication number: 20150244870
    Abstract: A client-server telephone call router system as part of a customer premises system has a client-server router adapted to execute on a telephony switch, such as a public branch exchange (PBX) or other telephony switch, or on a processor connected by CTI link to a telephony switch. The telephony switch or processor executing the router is connected to a local area network (LAN) that also interconnects computer workstations proximate to telephones connected to the telephony switch. Client user interface applications run on the computer workstations, allowing clients to edit routing rules for the router, which has a list of routing rules keyed to users and workstations of the customer premises system. The editing rules are kept by the router in portions dedicated to individual users. With this system a user can edit at a workstation on the LAN his\her own routing rules, and transmit the edits to the client-server router where the rules will be followed to route calls for that user and protocol.
    Type: Application
    Filed: May 8, 2015
    Publication date: August 27, 2015
    Inventors: Igor Neyman, Myhailo Barskyy, Alec Miloslavsky, Oleg Bondarenko, Valeriy Issayev, Andrei Petrov, Pavel Karpenko, Alex Smelik, Alexander Volguin, Yuri Ostapchuk, Boris Livshits, Hamid Dadgar
  • Publication number: 20130230160
    Abstract: A call center having agent stations comprising telephones connected to computer stations by a Telephone Application Programming Interface (TAPI)-compliant bridge has data pertaining to callers stored in a database on a local area network (LAN) to which the computer stations are also connected. Origination data for incoming calls, both conventional calls to the telephones and computer-simulated calls to the computer platforms, is used as a key to extract data pertaining to calls from the database for display on video display units (VDUs) of the computer workstations where the calls are terminated. In some cases, data is only extracted and displayed for calls from previously listed origination points.
    Type: Application
    Filed: April 11, 2013
    Publication date: September 5, 2013
    Inventors: Igor Neyman, Myhailo Barskyy, Alec Miloslavsky, Oleg Bondarenko, Valeriy Issayev, Andrei Petrov, Pavel Karpenko
  • Publication number: 20130129067
    Abstract: A client-server telephone call router system as part of a customer premises system has a client-server router adapted to execute on a telephony switch, such as a public branch exchange (PBX) or other telephony switch, or on a processor connected by CTI link to a telephony switch. The telephony switch or processor executing the router is connected to a local area network (LAN) that also interconnects computer workstations proximate to telephones connected to the telephony switch. Client user interface applications run on the computer workstations, allowing clients to edit routing rules for the router, which has a list of routing rules keyed to users and workstations of the customer premises system. The editing rules are kept by the router in portions dedicated to individual users. With this system a user can edit at a workstation on the LAN his\her own routing rules, and transmit the edits to the client-server router where the rules will be followed to route calls for that user and protocol.
    Type: Application
    Filed: November 8, 2012
    Publication date: May 23, 2013
    Inventors: Igor Neyman, Michail Barskiy, Alec Miloslavsky, Oleg Bondarenko, Valeriy Issayev, Andrei Petrov, Paul Karpenko, Alex Smelik, Alexander Volguin, Yuri Ostapchuk, Boris Livshits, Hamid Dadgar
  • Patent number: 8358769
    Abstract: A client-server telephone call router system as part of a customer premises system has a client-server router adapted to execute on a telephony switch, such as a public branch exchange (PBX) or other telephony switch, or on a processor connected by CTI link to a telephony switch. The telephony switch or processor executing the router is connected to a local area network (LAN) that also interconnects computer workstations proximate to telephones connected to the telephony switch. Client user interface applications run on the computer workstations, allowing clients to edit routing rules for the router, which has a list of routing rules keyed to users and workstations of the customer premises system. The editing rules are kept by the router in portions dedicated to individual users. With this system a user can edit at a workstation on the LAN his\her own routing rules, and transmit the edits to the client-server router where the rules will be followed to route calls for that user and protocol.
    Type: Grant
    Filed: October 29, 2007
    Date of Patent: January 22, 2013
    Assignee: Genesys Telecommunications Laboratories, Inc.
    Inventors: Igor Neyman, Michail Barskiy, Alec Miloslavsky, Oleg Bondarenko, Valeriy Issayev, Andrei Petrov, Paul Karpenko, Alex Smelik, Alexander Volguin, Yuri Ostapchuk, Boris Livshits, Hamid Dadgar
  • Publication number: 20120011449
    Abstract: A method for communication includes steps for (a) connecting to a network-connected server by a subscriber operating a computerized appliance, (b) accessing by the subscriber an interactive interface provided by software executing on the server, (c) selecting by the subscriber in the interactive interface provided by the server, a quick-response format, a recipient or a destination for a recipient, (d) entering by the subscriber a message body and triggering sending of the message, (e) transmitting by the sever the message to the recipient's computerized appliance, the message including interactive code that provides an interactive interface on a display of the recipient's computerized appliance of at least the message body and one or more quick-response interactive soft keys dictated by the format selected by the subscriber in preparing the message, such that the recipient may select one of the soft keys to send a response back to the subscriber.
    Type: Application
    Filed: August 19, 2010
    Publication date: January 12, 2012
    Inventors: Ori Sasson, Igor Neyman
  • Patent number: 8031698
    Abstract: A packet-data network is made intelligent in the sense of a connection-oriented, switched telephony (COST) network by enhancing one or more interconnected IP routers in the network with computer-telephony integration (CTI) processors executing CTI applications. No-charge-to-calling-party IP addresses are assigned and sponsored by various enterprises, who may also maintain call centers having at least one CTI-enhanced IP router connected to the network, and agent stations having IP telephones connected to the call-center-located IP router. With appropriate software and the CTI link to IP routers the performance of well-known conventional telephone systems may be provided in packet networks like the Internet.
    Type: Grant
    Filed: October 29, 2007
    Date of Patent: October 4, 2011
    Assignee: Genesys Telecommunications Laboratories, Inc.
    Inventor: Igor Neyman
  • Patent number: 7903807
    Abstract: A call center having agent stations comprising telephones connected to computer stations by a Telephone Application Programming Interface (TAPI)-compliant bridge has data pertaining to callers stored in a database on a local area network (LAN) to which the computer stations are also connected. Origination data for incoming calls, both conventional calls to the telephones and computer-simulated calls to the computer platforms, is used as a key to extract data pertaining to calls from the database for display on video display units (VDUs) of the computer workstations where the calls are terminated. In some cases, data is only extracted and displayed for calls from previously listed origination points.
    Type: Grant
    Filed: May 11, 2004
    Date of Patent: March 8, 2011
    Assignee: Genesys Telecommunications Laboratories, Inc.
    Inventors: Igor Neyman, Myhailo Barskyy, Alec Miloslavsky, Oleg Bondarenko, Valeriy Issayev, Andrei Petrov, Pavel Karpenko
  • Publication number: 20100172486
    Abstract: An Internet Protocol Network Telephony call center having a plurality of agents for serving clients also processes e-mails addresses to the call center, but not to specific agents. An e-mail server receives and routes the e-mail, and includes a router and a database storing skill set information regarding agents. The router extracts information from the e-mails, matches key words in the extracted information with key words from the skill sets, and routes the e-mails to appropriate agents having the necessary skills to respond to the service requirements in the e-mails.
    Type: Application
    Filed: March 16, 2010
    Publication date: July 8, 2010
    Inventors: Alec Miloslavsky, Jason Goecke, Vladimir N. Deryugin, Dmitry A. Torba, Igor Neyman, Oleg Turovsky
  • Patent number: 7715332
    Abstract: An Internet Protocol Network Telephony call center having a plurality of agents for serving clients also processes e-mails addresses to the call center, but not to specific agents. An e-mail server receives and routes the e-mail, and includes a router and a database storing skill set information regarding agents. The router extracts information from the e-mails, matches key words in the extracted information with key words from the skill sets, and routes the e-mails to appropriate agents having the necessary skills to respond to the service requirements in the e-mails.
    Type: Grant
    Filed: October 25, 2007
    Date of Patent: May 11, 2010
    Assignee: Genesys Telecommunications Laboratories, Inc.
    Inventors: Alec Miloslavsky, Jason Goecke, Vladimir N. Deryugin, Dmitry A. Torba, Igor Neyman, Oleg Turovsky
  • Patent number: 7619996
    Abstract: An Internet Protocol Network Telephony call center having a plurality of agents for serving clients also processes e-mails addresses to the call center, but not to specific agents. An e-mail server receives and routes the e-mail, and includes a router and a database storing skill set information regarding agents. The router extracts information from the e-mails, matches key words in the extracted information with key words from the skill sets, and routes the e-mails to appropriate agents having the necessary skills to respond to the service requirements in the e-mails.
    Type: Grant
    Filed: April 27, 2007
    Date of Patent: November 17, 2009
    Assignee: Genesys Telecommunications Laboratories, Inc.
    Inventors: Alec Miloslavsky, Jason Goecke, Vladimir N Deryugin, Dmitry A Torba, Igor Neyman, Oleg Turovsky
  • Patent number: 7460496
    Abstract: An Internet Protocol Network Telephony call center having a plurality of agents for serving clients also processes e-mails addresses to the call center, but not to specific agents. An e-mail server receives and routes the e-mail, and includes a router and a database storing skill set information regarding agents. The router extracts information from the e-mails, matches key words in the extracted information with key words from the skill sets, and routes the e-mails to appropriate agents having the necessary skills to respond to the service requirements in the e-mails.
    Type: Grant
    Filed: February 1, 2005
    Date of Patent: December 2, 2008
    Assignee: Genesys Telecommunications Laboratories, Inc.
    Inventors: Alec Miloslavsky, Jason Goecke, Vladimir N. Deryugin, Dmitry A. Torba, Igor Neyman, Oleg Turovsky
  • Patent number: 7415009
    Abstract: A packet-data network is made intelligent in the sense of a connection-oriented, switched telephony (COST) network by enhancing one or more interconnected IP routers in the network with computer-telephony integration (CTI) processors executing CTI applications. No-charge-to-calling-party IP addresses are assigned and sponsored by various enterprises, who may also maintain call centers having at least one CTI-enhanced IP router connected to the network, and agent stations having IP telephones connected to the call-center-located IP router. With appropriate software and the CTI link to IP routers the performance of well-known conventional telephone systems may be provided in packet networks like the Internet.
    Type: Grant
    Filed: March 29, 2004
    Date of Patent: August 19, 2008
    Assignee: Genesys Telecommunications Laboratories, Inc.
    Inventor: Igor Neyman
  • Publication number: 20080049929
    Abstract: A computerized telephony call center for serving a customer base has a central switch connected to a plurality of telephones at operator workstations and adapted to route calls to individual ones of the telephones, and also connected to a public switched telephone network, and a first processor connected to the central switch by a high-speed data link and to the telephone network by a digital network connection. The first processor is adapted to monitor transactional activity of the central switch, to process the activity information according to selected routines in the processor, and to communicate processed information to a second processor over the digital network connection. The digital network connection may be a TCP\IP connection. In a preferred embodiment the first processor is connected by a local area network (LAN) to network interfaces including a video display unit (VDU) and input apparatus proximate individual ones of the plurality of telephones connected to the central switch.
    Type: Application
    Filed: October 29, 2007
    Publication date: February 28, 2008
    Inventors: Alec Miloslavsky, Konstantin Kishinsky, Nikolay Anisimov, Gregory Pogossiants, Pavel Postupalski, Yuri Shtivelman, Oleg Turovsky, Oleg Bondarenko, Igor Neyman, Douglas Gisby, Paul Cronin
  • Publication number: 20080049737
    Abstract: A packet-data network is made intelligent in the sense of a connection-oriented, switched telephony (COST) network by enhancing one or more interconnected IP routers in the network with computer-telephony integration (CTI) processors executing CTI applications. No-charge-to-calling-party IP addresses are assigned and sponsored by various enterprises, who may also maintain call centers having at least one CTI-enhanced IP router connected to the network, and agent stations having IP telephones connected to the call-center-located IP router. With appropriate software and the CTI link to IP routers the performance of well-known conventional telephone systems may be provided in packet networks like the Internet.
    Type: Application
    Filed: October 29, 2007
    Publication date: February 28, 2008
    Inventor: Igor Neyman
  • Publication number: 20080049928
    Abstract: An Internet Protocol Network Telephony call center having a plurality of agents for serving clients also processes e-mails addresses to the call center, but not to specific agents. An e-mail server receives and routes the e-mail, and includes a router and a database storing skill set information regarding agents. The router extracts information from the e-mails, matches key words in the extracted information with key words from the skill sets, and routes the e-mails to appropriate agents having the necessary skills to respond to the service requirements in the e-mails.
    Type: Application
    Filed: October 25, 2007
    Publication date: February 28, 2008
    Inventors: Alec Miloslavsky, Jason Goecke, Vladimir Deryugin, Dmitry Torba, Igor Neyman, Oleg Turovsky
  • Publication number: 20080043955
    Abstract: A computerized telephony call center for serving a customer base has a central switch connected to a plurality of telephones at operator workstations and adapted to route calls to individual ones of the telephones, and also connected to a public switched telephone network, and a first processor connected to the central switch by a high-speed data link and to the telephone network by a digital network connection. The first processor is adapted to monitor transactional activity of the central switch, to process the activity information according to selected routines in the processor, and to communicate processed information to a second processor over the digital network connection. The digital network connection may be a TCP\IP connection. In a preferred embodiment the first processor is connected by a local area network (LAN) to network interfaces including a video display unit (VDU) and input apparatus proximate individual ones of the plurality of telephones connected to the central switch.
    Type: Application
    Filed: October 26, 2007
    Publication date: February 21, 2008
    Inventors: Yuri Shtivelman, Alec Miloslavsky, Oleg Bondarenko, Igor Neyman, Douglas Gisby, Paul Cronin, Oleg Turovsky, Konstantin Kishinsky, Nikolay Anisimov, Gregory Pogossiants, Pavel Postupalski
  • Publication number: 20080043975
    Abstract: A computerized telephony call center for serving a customer base has a central switch connected to a plurality of telephones at operator workstations and adapted to route calls to individual ones of the telephones, and also connected to a public switched telephone network, and a first processor connected to the central switch by a high-speed data link and to the telephone network by a digital network connection. The first processor is adapted to monitor transactional activity of the central switch, to process the activity information according to selected routines in the processor, and to communicate processed information to a second processor over the digital network connection. The digital network connection may be a TCP\IP connection. In a preferred embodiment the first processor is connected by a local area network (LAN) to network interfaces including a video display unit (VDU) and input apparatus proximate individual ones of the plurality of telephones connected to the central switch.
    Type: Application
    Filed: October 26, 2007
    Publication date: February 21, 2008
    Inventors: Alec Miloslavsky, Konstantin Kishinsky, Nikolay Anisimov, Gregory Pogossiants, Pavel Postupalski, Yuri Shtivelman, Oleg Turovsky, Oleg Bondarenko, Igor Neyman, Douglas Gisby, Paul Cronin
  • Publication number: 20080043977
    Abstract: A client-server telephone call router system as part of a customer premises system has a client-server router adapted to execute on a telephony switch, such as a public branch exchange (PBX) or other telephony switch, or on a processor connected by CTI link to a telephony switch. The telephony switch or processor executing the router is connected to a local area network (LAN) that also interconnects computer workstations proximate to telephones connected to the telephony switch. Client user interface applications run on the computer workstations, allowing clients to edit routing rules for the router, which has a list of routing rules keyed to users and workstations of the customer premises system. The editing rules are kept by the router in portions dedicated to individual users. With this system a user can edit at a workstation on the LAN his\her own routing rules, and transmit the edits to the client-server router where the rules will be followed to route calls for that user and protocol.
    Type: Application
    Filed: October 29, 2007
    Publication date: February 21, 2008
    Inventors: Igor Neyman, Michail Barskiy, Alec Miloslavsky, Oleg Bondarenko, Valeriy Issayev, Andrei Petrov, Paul Karpenko, Alex Smelik, Alexander Volguin, Yuri Ostapchuk, Boris Livshits, Hamid Dadgar
  • Patent number: RE45606
    Abstract: A call center having agent stations comprising telephones connected to computer stations by a Telephone Application Programming Interface (TAPI)-compliant bridge has data pertaining to callers stored in a database on a local area network (LAN) to which the computer stations are also connected. Origination data for incoming calls, both conventional calls to the telephones and computer-simulated calls to the computer platforms, is used as a key to extract data pertaining to calls from the database for display on video display units (VDUs) of the computer workstations where the calls are terminated. In some cases, data is only extracted and displayed for calls from previously listed origination points.
    Type: Grant
    Filed: March 7, 2013
    Date of Patent: July 7, 2015
    Assignee: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
    Inventors: Igor Neyman, Myhailo Barskyy, Alec Miloslavsky, Oleg Bondarenko, Valeriy Issayev, Andrei Petrov, Pavel Karpenko