Abstract: A method may comprise determining whether a customer service representative is available now for an online communication session over a computer network with a customer browsing a webpage of a website: causing a customer service availability notification to display on the webpage of the website browsed by the customer, the customer service availability notification being configured to identify at least the customer service representative that is available now and modes of communication with which the customer may communicate with the identified customer service representative; receiving, over the computer network, an indication that the customer desires to enter into the online communication session with the identified customer service representative and a selection of a desired one of a plurality of available modes of communication: and upon receiving the indication from the customer, initiating the online communication session with the identified customer service representative using the selected mode of co

Abstract: A system for displaying a web page in which a server 1 stores content data 101 and definition data 102 of a web page. A first device 3 transmits availability data. A second device 5 sends a request to the server 1 and receives in response the web page data. The server 1, in response to the receipt of the availability data from the first device 3, determines the update data for the web page. The update data include data to link the first device 3 and the second device 5. The server 1 sends the update data to the second device 5 to adapt the content of the web page independently of any request to refresh the definition data 102 associated with the web page displayed by the second device 5.