Abstract: An image generating apparatus includes an imaging device that photographs a user to generate a photographed image, and a control device that performs a process of compositing an image for composition with the photographed image. The control device detects a plurality of parts of a body of the user from the photographed image, adjusts the image for composition in size, position, and direction depending on a size, a position, and a direction of each of the plurality of the detected parts, and composites the image for composition with the photographed image with the adjusted size, at the adjusted position, and in the adjusted direction.

Abstract: An image generating apparatus includes an imaging device that photographs a user to generate a photographed image, and a control device that performs a process of compositing an image for composition with the photographed image. The control device detects a plurality of parts of a body of the user from the photographed image, adjusts the image for composition in size, position, and direction depending on a size, a position, and a direction of each of the plurality of the detected parts, and composites the image for composition with the photographed image with the adjusted size, at the adjusted position, and in the adjusted direction.

Abstract: A monitoring apparatus for monitoring communication configurations of a plurality of client devices connected to a server, the monitoring apparatus includes: a processor for controlling the communications between the client devices and the server in accordance with a process including: receiving from each of the client devices communication condition information and storing latest communication condition information of each of the client devices; determining at a time interval whether any of client devices became incapable of communication with the server by checking the latest communication condition information of each of client devices; and upon detection of at least one of the client devices for which obsolete communication condition information is stored, issuing a notice indicating that the at least one of the client devices are incapable of communication with the server.

Abstract: Modified firmware is registered and controlled, and, when a download request is received from a terminal device, unupdated firmware is determined and downloaded to the terminal device. User identification information obtained from the download request is acquired, and, if the user identification information matches the user identification information of another terminal device that is already carrying out download, the download to the terminal device that output the download request is stopped. Even when the user identification information matches the user identification information of the other terminal device that is already carrying out download, if it is determined to be a download request by an operator operation, stopping the download is cancelled so as to execute the download, and a forcible termination notification is transmitted to the other terminal device that is already executing download so as to interrupt the download thereof in the process.

Abstract: An information processing system includes an electronic device and an information processing unit. The electronic device includes a fault detection unit; a data generating unit for generating, as data, the content of the detected fault; a data dividing unit for dividing the generated data into plural division data in the case where the data exceeds a predetermined capacity; a data compression unit for compressing each of the plural division data; an identification information adding unit for adding identification information to each of the plural compressed division data; and a data transmission unit for transmitting the plural compressed division data with the identification information. The information processing unit includes a data receiving unit for receiving the plural compressed division data, and a data restoration unit for restoring the plural compressed division data into original data based on the identification information.

Abstract: A monitored device in a monitoring system sends a notification indicating device ID of a real computer and a real-MAC address thereof in advance to a monitoring device. The monitored device determines the real-MAC address corresponding to the computer in advance on the basis of the real-MAC address and an IP address of the computer and, when a failure occurs in any of the computers, also sends a notification indicating failure information including the virtual-MAC address and the IP address to the monitoring device. The monitoring device in the monitoring system obtains the real-MAC address on the basis of the IP address and the virtual-MAC address in the failure information, groups the failure information on the basis of the obtained real-MAC address, correlates the grouped failure information with the device ID, and outputs the correlated ID.

Abstract: A connection monitoring apparatus determines whether the connection monitoring apparatus is communicatively connected to the customer apparatus at a regular connection time. When the connection monitoring apparatus is not communicatively connected to the customer apparatus at the regular connection time and the present time falls within the support contract time of a customer, the connection monitoring apparatus issues a connection fault notification. When the connection monitoring apparatus is not communicatively connected to the customer apparatus at the regular connection time and the present time does not fall within the support contract time of the customer, the connection monitoring apparatus suppresses the connection fault notification from being issued and issues the connection fault notification at the next support contract time of the customer.

Abstract: An operation monitoring apparatus monitors statuses of plural monitoring target apparatus connected to a network, by sending a connection confirmation mail, via a notification server located on the network, receiving the connection confirmation mail and an operation confirmation mail sent from each monitoring target apparatus, storing a scheduled transmission time of a next operation confirmation mail contained in the operation confirmation mail, as part of apparatus information of the monitoring target apparatus and judging, using the scheduled transmission time, whether the next operation confirmation mail has been received. The judgment is not made if a latest connection confirmation mail sent from the operation monitoring apparatus itself has not been received.

Abstract: Modified firmware is registered and controlled, and, when a download request is received from a terminal device, unupdated firmware is determined and downloaded to the terminal device. User identification information obtained from the download request is acquired, and, if the user identification information matches the user identification information of another terminal device that is already carrying out download, the download to the terminal device that output the download request is stopped. Even when the user identification information matches the user identification information of the other terminal device that is already carrying out download, if it is determined to be a download request by an operator operation, stopping the download is cancelled so as to execute the download, and a forcible termination notification is transmitted to the other terminal device that is already executing download so as to interrupt the download thereof in the process.

Abstract: An information processing system includes an electronic device and an information processing unit. The electronic device includes a fault detection unit; a data generating unit for generating, as data, the content of the detected fault; a data dividing unit for dividing the generated data into plural division data in the case where the data exceeds a predetermined capacity; a data compression unit for compressing each of the plural division data; an identification information adding unit for adding identification information to each of the plural compressed division data; and a data transmission unit for transmitting the plural compressed division data with the identification information. The information processing unit includes a data receiving unit for receiving the plural compressed division data, and a data restoration unit for restoring the plural compressed division data into original data based on the identification information.

Abstract: When a fault is detected by a surveillance agent mounted in a user device, fault information is reported to a maintenance center device by an electronic mail through an internet. The user device is provided with a connect confirmation unit to prepare and transmit connect confirmation mails of a plurality of patterns different in mail content, and the maintenance center device is provided with a diagnosis unit, which diagnose a mail transmission environment of the user device from the reception result of one or a plurality of connect confirmation mails received within a fixed period of time and transmits a diagnosis result to the user device by the electronic mail.

Abstract: When transmitting, to an information processing device (such as a server) via a telecommunications line, a plurality of pieces of information obtained in a target device that is a target of maintenance, a relay device (computer) refers to priority recognition information used to recognize priority in transmitting the pieces of maintenance information in order to determine the priority of each of the pieces of maintenance information, and transmits the plurality of pieces of maintenance information separately and sequentially to the information processing device via the telecommunication line on the basis of the determined priority.

Abstract: A monitored device in a monitoring system sends a notification indicating device ID of a real computer and a real-MAC address thereof in advance to a monitoring device. The monitored device determines the real-MAC address corresponding to the computer in advance on the basis of the real-MAC address and an IP address of the computer and, when a failure occurs in any of the computers, also sends a notification indicating failure information including the virtual-MAC address and the IP address to the monitoring device. The monitoring device in the monitoring system obtains the real-MAC address on the basis of the IP address and the virtual-MAC address in the failure information, groups the failure information on the basis of the obtained real-MAC address, correlates the grouped failure information with the device ID, and outputs the correlated ID.

Abstract: A connection monitoring apparatus determines whether the connection monitoring apparatus is communicatively connected to the customer apparatus at a regular connection time. When the connection monitoring apparatus is not communicatively connected to the customer apparatus at the regular connection time and the present time falls within the support contract time of a customer, the connection monitoring apparatus issues a connection fault notification. When the connection monitoring apparatus is not communicatively connected to the customer apparatus at the regular connection time and the present time does not fall within the support contract time of the customer, the connection monitoring apparatus suppresses the connection fault notification from being issued and issues the connection fault notification at the next support contract time of the customer.

Abstract: A relay apparatus receives connection check mail transmitted from a plurality of terminal apparatuses connected to the relay apparatus to a monitoring apparatus when the configuration or settings of the terminal apparatuses changes. The relay apparatus attaches a relay apparatus ID that uniquely identifies the relay apparatus to the header of the connection check mail. The relay apparatus transmits the connection check mail with the relay apparatus ID attached thereto to the monitoring apparatus. When stopping the monitoring of the terminal apparatus under the control of the relay apparatus, the relay apparatus transmits to the monitoring apparatus monitoring stop instruction mail with the relay apparatus ID attached thereto.

Abstract: A monitoring apparatus for monitoring communication configurations of a plurality of client devices connected to a server, the monitoring apparatus includes: a processor for controlling the communications between the client devices and the server in accordance with a process including: receiving from each of the client devices communication condition information and storing latest communication condition information of each of the client devices; determining at a time interval whether any of client devices became incapable of communication with the server by checking the latest communication condition information of each of client devices; and upon detection of at least one of the client devices for which obsolete communication condition information is stored, issuing a notice indicating that the at least one of the client devices are incapable of communication with the server.

Abstract: An e-mail relay system including a first information processing apparatus that receives a first e-mail with a first identifier and stores the received first e-mail in a first storage device and notifies the first identifier to a second information processing apparatus, and the second information processing apparatus receives a second e-mail with a second identifier and stores the received second e-mail in a second storage device with the second identifier, and compares the first identifier notified with the second identifier stored in the second storage device, and extracts the second e-mail having the second identifier same with the unnotified first identifier from the second storage device, then transfers the extracted second e-mail to the first information processing apparatus.

Abstract: An operation monitoring apparatus monitors statuses of plural monitoring target apparatus connected to a network, by sending a connection confirmation mail, via a notification server located on the network, receiving the connection confirmation mail and an operation confirmation mail sent from each monitoring target apparatus, storing a scheduled transmission time of a next operation confirmation mail contained in the operation confirmation mail, as part of apparatus information of the monitoring target apparatus and judging, using the scheduled transmission time, whether the next operation confirmation mail has been received. The judgment is not made if a latest connection confirmation mail sent from the operation monitoring apparatus itself has not been received.

Abstract: The present invention provides a monitoring device configured to automatically associate devices forming a multifunctional device with support-contract information.

Abstract: A remote maintenance apparatus is provided. The remote maintenance apparatus includes: a first obtaining part which obtains configuration information of terminals sent from the terminals; a storing part which stores the configuration information while bringing the configuration information into correspondence with generation information; a second obtaining part which obtains configuration information of a failed terminal; and an extraction part which extracts difference information between configuration information obtained by the second obtaining part and configuration information stored in the storing part which has older generation.