Patents by Inventor Ilie Ovidiu Grigore

Ilie Ovidiu Grigore has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Clustering and classification of recent customer support inquiries
    Patent number: 9060062
    Abstract: A system and machine-implemented method relating to enhanced customer service via processing a first communication from a customer via a first communication service, automatically obtaining a first classification, included in a plurality of predefined classifications for customer support issues, associated with the first communication, establishing a second communication between the customer and a customer service representative, and displaying to the customer service representative information about the first communication with an indication that the first classification is associated with the first communication.
    Type: Grant
    Filed: July 6, 2011
    Date of Patent: June 16, 2015
    Assignee: GOOGLE INC.
    Inventors: Sachan Madahar, Ilie Ovidiu Grigore, Kim Nga Thi Moore, Igor Belilovets