Patents by Inventor Ilya A. Harahap

Ilya A. Harahap has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Systems and methods for providing personalized proactive interaction
    Patent number: 10664868
    Abstract: Systems and method are provided for synchronizing communications between two disparate computing systems. A context capture module is configured to capture interactions of a first computing system with an application to determine a current context of the first computing system's interactions. A communications initiation engine is configured to determine one of a plurality of other computing systems is to be queried for communication with the first computing system. When one of the other computing systems is to be queried, an initiation communication is provided to a particular one of the other computing systems, where the initiation communication includes data describing the current context of the first computing system's interactions. An availability indication is received from the particular other computing system. A communications module is configured to facilitate communications between the first computing system and the particular other computing system.
    Type: Grant
    Filed: July 26, 2017
    Date of Patent: May 26, 2020
    Assignee: Five9, Inc.
    Inventors: Danny Hsiang-Kuo Wang, James J. Hickey, Ilya A. Harahap, John R. D'Amour, Piotr K. Chojnowski, Gaurav Passi
  • Systems and Methods for Providing Personalized Proactive Interaction
    Publication number: 20180033042
    Abstract: Systems and method are provided for synchronizing communications between two disparate computing systems. A context capture module is configured to capture interactions of a first computing system with an application to determine a current context of the first computing system's interactions. A communications initiation engine is configured to determine one of a plurality of other computing systems is to be queried for communication with the first computing system. When one of the other computing systems is to be queried, an initiation communication is provided to a particular one of the other computing systems, where the initiation communication includes data describing the current context of the first computing system's interactions. An availability indication is received from the particular other computing system. A communications module is configured to facilitate communications between the first computing system and the particular other computing system.
    Type: Application
    Filed: July 26, 2017
    Publication date: February 1, 2018
    Inventors: Danny Hsiang-Kuo Wang, James J. Hickey, Ilya A. Harahap, John R. D'Amour, Piotr K. Chojnowski, Gaurav Passi
  • System, method, and computer program for customizing a response to a request
    Patent number: 9854066
    Abstract: A system, method, and computer program product are provided for customizing a response to a request. In use, a request is received. Additionally, one or more elements associated with the request are determined. Further, a response to the request is customized, utilizing the determined one or more elements associated with the request. Further still, the response to the request is initiated.
    Type: Grant
    Filed: February 5, 2013
    Date of Patent: December 26, 2017
    Assignees: Amdocs Software Systems Limited, Amdocs Development Limited
    Inventors: Andrew Harper, Ilya A. Harahap, William W. Kable, Ted T. Nguyen
  • System, method, and computer program for determining a set of categories based on textual input
    Patent number: 9116980
    Abstract: A system, method, and computer program product are provided for determining a set of categories based on textual input. In use, textual input is identified. Further, a first set of categories is determined based on the textual input. Further still, one or more actions are performed, utilizing the first set of categories.
    Type: Grant
    Filed: January 28, 2013
    Date of Patent: August 25, 2015
    Assignee: Amdocs Software Systems Limited
    Inventors: Andrew Harper, Ilya A. Harahap