Patents by Inventor Indika D. Jayasinghe

Indika D. Jayasinghe has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Rate-limiting API calls for an account in a customer-relationship-management system based on predicted abusive behavior
    Patent number: 10795987
    Abstract: The disclosed embodiments relate to a system that detects and controls operations performed by abusive accounts in a customer-relationship-management system. During operation, the system obtains account-related information for an account in the customer-relationship-management system. Next, the system determines a likelihood that the account is being used for abusive purposes based on the account-related information. Finally, the system limits a rate of processing for application-programming interface (API) calls made from the account to the customer-relationship-management system based on the determined likelihood that the account is being used for abusive purposes.
    Type: Grant
    Filed: September 29, 2017
    Date of Patent: October 6, 2020
    Assignee: Zendesk, Inc.
    Inventors: Vivek Chopra, Srikanth Veeraraghavan, Arwen Twinkle E. Griffioen, Hao Sun, David S. Liberman, J. David Niergarth, Indika D. Jayasinghe, Lisa Friedman
  • RATE-LIMITING API CALLS FOR AN ACCOUNT IN A CUSTOMER-RELATIONSHIP-MANAGEMENT SYSTEM BASED ON PREDICTED ABUSIVE BEHAVIOR
    Publication number: 20190102536
    Abstract: The disclosed embodiments relate to a system that detects and controls operations performed by abusive accounts in a customer-relationship-management system. During operation, the system obtains account-related information for an account in the customer-relationship-management system. Next, the system determines a likelihood that the account is being used for abusive purposes based on the account-related information. Finally, the system limits a rate of processing for application-programming interface (API) calls made from the account to the customer-relationship-management system based on the determined likelihood that the account is being used for abusive purposes.
    Type: Application
    Filed: September 29, 2017
    Publication date: April 4, 2019
    Applicant: Zendesk, Inc.
    Inventors: Vivek Chopra, Srikanth Veeraraghavan, Arwen Twinkle E. Griffioen, Hao Sun, David S. Liberman, J. David Niergarth, Indika D. Jayasinghe, Lisa Friedman