Abstract: A method is disclosed for collecting data for evaluating the quality of experience of a service provided to a user over a communications network. The method comprises: providing an agent on a user device; by the agent, collecting rough measurement data indicative of parameters related to an operation of the device during an instance of service fruition, providing derived measurement data from the rough data and sending them to a server; at the server, determining an ending of the instance and checking, based on the derived data, forwarding conditions indicating at least one condition to be satisfied in order for the server to send a questionnaire to the user device, comprising questions related to the instance of service fruition; after the ending of the instance, in case the conditions are satisfied, sending the questionnaire from the server to the device; and collecting by the agent a user feedback.

Abstract: A method is disclosed for collecting data for evaluating the quality of experience of a service provided to a user over a communications network. The method comprises: providing an agent on a user device; by the agent, collecting rough measurement data indicative of parameters related to an operation of the device during an instance of service fruition, providing derived measurement data from the rough data and sending them to a server; at the server, determining an ending of the instance and checking, based on the derived data, forwarding conditions indicating at least one condition to be satisfied in order for the server to send a questionnaire to the user device, comprising questions related to the instance of service fruition; after the ending of the instance, in case the conditions are satisfied, sending the questionnaire from the server to the device; and collecting by the agent a user feedback.

Abstract: A method of upgrading a wireless mobile communications network deployed in the field, including capturing network events from the wireless mobile communications network; obtaining network simulation data from an automated network simulation planning tool; combining the captured network events and the network simulation data to derive diagnostic indicators adapted to evidence criticalities in a current network configuration; and modifying the current network configuration to overcome the criticalities.

Abstract: A method of upgrading a wireless mobile communications network deployed in the field, including capturing network events from the wireless mobile communications network; obtaining network simulation data from an automated network simulation planning tool; combining the captured network events and the network simulation data to derive diagnostic indicators adapted to evidence criticalities in a current network configuration; and modifying the current network configuration to overcome the criticalities.