Patents by Inventor Intellisist, Inc.

Intellisist, Inc. has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • System And Method For Analyzing Agent Interactions
    Publication number: 20130177148
    Abstract: A system and method for analyzing agent interactions is provided. An interaction between an agent and a business is provided to analysts. Performance scores for the interaction are received from each of the analysts and compared. A deviation between the performance score is determined. The deviation is compared to a threshold. Further interactions are provided to at least one of the analysts when the deviation falls below the threshold. A further performance score for the interaction is received from the analyst and provided to the agent associated with the interaction.
    Type: Application
    Filed: December 24, 2012
    Publication date: July 11, 2013
    Applicant: Intellisist, Inc.
    Inventor: Intellisist, Inc.
  • System And Method For Storing Call Recordings In A Call Center
    Publication number: 20130064356
    Abstract: A system and method for storing call recordings in a call center is provided. Incoming calls to a call center are monitored. Retention criteria are obtained and ordered by importance. The retention criteria are applied to each of the calls. Those calls that match at least one of the retention criteria are identified. The identified calls that include one of a single highly important criteria and two or more less important criteria are selected for retaining in the call center. Recordings of the selected calls are stored in the call center.
    Type: Application
    Filed: November 5, 2012
    Publication date: March 14, 2013
    Applicant: INTELLISIST, INC.
    Inventor: Intellisist, Inc.