Patents by Inventor Irena Notkin

Irena Notkin has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Load balancing among call center agents
    Publication number: 20030007628
    Abstract: A method for handling a customer contact request over a communication network includes selecting a subset of the agents at random within a set of agents who are able to handle the request. Relative levels of workload are determined among the agents in the subset, and one of the agents in the subset to whom to assign the request is chosen so as to balance the relative levels of workload within the subset.
    Type: Application
    Filed: June 26, 2001
    Publication date: January 9, 2003
    Applicant: INTERNATIONAL BUSINESS MACHINES CORPORATION
    Inventors: Pnina Vortman, Irena Notkin, Boris Bachelis