Patents by Inventor Isha Chaturvedi

Isha Chaturvedi has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Publication number: 20240054298
    Abstract: Methods and systems are described herein for efficiently labeling user utterances, which may encompass any communication received from a user within a conversational interaction, and identifying novel user intents for large amounts of data. A machine learning model may be used, which is trained on embeddings of utterance data, and which may employ methods like prototypical networks and hierarchical local binary classification for hierarchical multi-label multi-class classification.
    Type: Application
    Filed: August 9, 2022
    Publication date: February 15, 2024
    Applicant: Capital One Services, LLC
    Inventor: Isha CHATURVEDI
  • Publication number: 20230419046
    Abstract: Methods and systems are presented for generating real-time dynamic conversational responses during conversational interactions using machine learning models based on historic intents for a plurality of users and user-specific interactions. The machine learning models comprise a neural network trained to select a first intent from a plurality of intents based on historic data accumulated prior to the conversational interaction and a neural network trained to select a first interaction-specific intent from a plurality of interaction-specific intents based on interaction-specific data for a user.
    Type: Application
    Filed: June 27, 2022
    Publication date: December 28, 2023
    Applicant: Capital One Services, LLC
    Inventors: Md Arafat Hossain KHAN, Isha Chaturvedi, Arturo Hernandez Zeledon, Mohammad Sorower
  • Publication number: 20230334264
    Abstract: In some embodiments, text for user consumption may be generated based on an intended user action category and a user profile. In some embodiments, an action category, a plurality of text seeds, and a profile comprising feature values may be obtained. Context values may be generated based on the feature values, and text generation models may be obtained based on the text seeds. In some embodiments, messages may be generated using the text generation models based on the action category and the context values. Weights associated with the messages may be determined, and a first text message of the messages may be sent to an address associated with the profile based on the weights. Based on a reaction value obtained in response to the first message, a first expected allocation value may be updated based on the reaction value.
    Type: Application
    Filed: June 22, 2023
    Publication date: October 19, 2023
    Applicant: Capital One Services, LLC
    Inventors: Huong NGUYEN, Isha CHATURVEDI, Kalanand MISHRA
  • Patent number: 11704503
    Abstract: In some embodiments, text for user consumption may be generated based on an intended user action category and a user profile. In some embodiments, an action category, a plurality of text seeds, and a profile comprising feature values may be obtained. Context values may be generated based on the feature values, and text generation models may be obtained based on the text seeds. In some embodiments, messages may be generated using the text generation models based on the action category and the context values. Weights associated with the messages may be determined, and a first text message of the messages may be sent to an address associated with the profile based on the weights. Based on a reaction value obtained in response to the first message, a first expected allocation value may be updated based on the reaction value.
    Type: Grant
    Filed: March 21, 2022
    Date of Patent: July 18, 2023
    Assignee: Capital One Services, LLC
    Inventors: Huong Nguyen, Isha Chaturvedi, Kalanand Mishra
  • Publication number: 20220277147
    Abstract: In some embodiments, text for user consumption may be generated based on an intended user action category and a user profile. In some embodiments, an action category, a plurality of text seeds, and a profile comprising feature values may be obtained. Context values may be generated based on the feature values, and text generation models may be obtained based on the text seeds. In some embodiments, messages may be generated using the text generation models based on the action category and the context values. Weights associated with the messages may be determined, and a first text message of the messages may be sent to an address associated with the profile based on the weights. Based on a reaction value obtained in response to the first message, a first expected allocation value may be updated based on the reaction value.
    Type: Application
    Filed: March 21, 2022
    Publication date: September 1, 2022
    Applicant: Capital One Services, LLC
    Inventors: Huong NGUYEN, Isha Chaturvedi, Kalanand Mishra
  • Patent number: 11314945
    Abstract: In some embodiments, text for user consumption may be generated based on an intended user action category and a user profile. In some embodiments, an action category, a plurality of text seeds, and a profile comprising feature values may be obtained. Context values may be generated based on the feature values, and text generation models may be obtained based on the text seeds. In some embodiments, messages may be generated using the text generation models based on the action category and the context values. Weights associated with the messages may be determined, and a first text message of the messages may be sent to an address associated with the profile based on the weights. Based on a reaction value obtained in response to the first message, a first expected allocation value may be updated based on the reaction value.
    Type: Grant
    Filed: January 6, 2021
    Date of Patent: April 26, 2022
    Assignee: Capital One Services, LLC
    Inventors: Huong Nguyen, Isha Chaturvedi, Kalanand Mishra