Abstract: A method, apparatus and program product generate a set of guaranteed offers that are guaranteed to a traveler in terms of both availability and price for a limited period of time. The guaranteed offers may be grouped together into a set such that booking probabilities may be assigned to travel services associated with the guaranteed offers and an overbooking factor for at least one travel service may be determined based upon the assigned booking probabilities. By doing so, travelers may be provided with a guarantee of price and availability prior to booking, while inventory and/or revenue management for a travel provider may be managed in a more accurate manner that accounts for the provisional status of the guaranteed offers, and the likelihood that only one, or potentially, none of the guaranteed offers will ultimately be accepted by the traveler.

Abstract: A method, apparatus and program product automatically propose alternate travel services to a traveler in response to detection of a travel incident that impacts one or more travel services in the traveler's itinerary. By doing so, the impact of a travel incident on the traveler, and in many cases, the resulting stress of the traveler and the burden of rearranging the traveler's schedule to accommodate the travel incident, may be reduced.