Abstract: Device, system and method for enrolling a user to a government program for free and/or subsidized benefits. The device comprises a user interface for displaying output and receiving input from the user, and a transceiver configured to receive, via a communications network, data from a verification system and transmit data to the verification system. The device also comprise a processor and a set of instructions executable by the processor. The set of instructions operable to: obtain an input corresponding to a status of an application for the program; obtain an identifier and retrieve an existing application corresponding to the identifier, or initiate new application when the application was not previously initiated; transmit the authorization request to a verification system to determine eligibility of the user based on the input data; and obtain from the verification system authorization data indicating whether the user is approved or denied.

Abstract: Some embodiments relate to methods, systems, and devices for a provider of government-subsidized connectivity services (such as subsidized broadband connectivity; e.g., high-speed internet access) to automatically monitor the status of its subscribers in the government-subsidized connectivity services program, and to automatically and selectively re-enroll subscribers to receive the government-subsidized connectivity services through the provider in the event that the monitored status indicates that the subscriber is no longer enrolled to receive the government-subsidized connectivity services from the provider, such as if the subscriber has been de-enrolled from the government-subsidized connectivity service program, or if the subscriber has been transferred to a different provider of the government-subsidized connectivity service.

Abstract: Some embodiments relate to methods, systems, and devices for a provider of government-subsidized connectivity services (such as subsidized broadband connectivity; e.g., high-speed internet access) to automatically monitor the status of its subscribers in the government-subsidized connectivity services program, and to automatically and selectively re-enroll subscribers to receive the government-subsidized connectivity services through the provider in the event that the monitored status indicates that the subscriber is no longer enrolled to receive the government-subsidized connectivity services from the provider, such as if the subscriber has been de-enrolled from the government-subsidized connectivity service program, or if the subscriber has been transferred to a different provider of the government-subsidized connectivity service.

Abstract: A return call routing system verifies that the telephone number of an outbound call being placed by an agent is the telephone number of a contact assigned to the agent. The outbound call is then assigned a tag identifying the contact's phone number as associated with the agent's station. When the routing system recognizes a contact's return call phone number as being tagged, the system bypasses the normal call flow at the call center and the return call is routed directly to the assigned agent's station. A time window for the return call may be set beyond which the return call is directed to the next available agent through a call flow manager.

Abstract: A return call routing system verifies that the telephone number of an outbound call being placed by an agent is the telephone number of a contact assigned to the agent. The outbound call is then assigned a tag identifying the contact's phone number as associated with the agent's station. When the routing system recognizes a contact's return call phone number as being tagged, the system bypasses the normal call flow at the call center and the return call is routed directly to the assigned agent's station. A time window for the return call may be set beyond which the return call is directed to the next available agent through a call flow manager.