Patents by Inventor Issac Kam-Chak Cheng

Issac Kam-Chak Cheng has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Method and system for specifying, deploying and dynamically updating work flows
    Patent number: 8370793
    Abstract: A method and system for specifying, deploying and updating work flows. A request is received from a user of a system with components comprising a computing system and human representatives. The components facilitate routing and servicing the request. A work flow comprising manual and automatic steps is specified to perform the routing and servicing of the request. The automatic steps are automatically performed by the computing system and the manual steps are manually performed by the representatives. Both the automatic steps and the manual steps are uniformly defined in a single general-purpose markup language (e.g., XML). Further, a manual step is dynamically transformed into a new automatic step that is represented as a new XML action element. The new XML action element includes an identifier of a software routine to be executed to perform the new automatic step.
    Type: Grant
    Filed: May 21, 2008
    Date of Patent: February 5, 2013
    Assignee: International Business Machines Corporation
    Inventors: Neil Harold Arthur Boyette, Issac Kam-Chak Cheng, Vikas Krishna, Savitha Srinivasan
  • METHOD AND SYSTEM FOR SPECIFYING, DEPLOYING AND DYNAMICALLY UPDATING WORK FLOWS
    Publication number: 20080221917
    Abstract: A method and system for specifying, deploying and updating work flows. A request is received from a user of a system with components comprising a computing system and human representatives. The components facilitate routing and servicing the request. A work flow comprising manual and automatic steps is specified to perform the routing and servicing of the request. The automatic steps are automatically performed by the computing system and the manual steps are manually performed by the representatives. Both the automatic steps and the manual steps are uniformly defined in a single general-purpose markup language (e.g., XML). Further, a manual step is dynamically transformed into a new automatic step that is represented as a new XML action element. The new XML action element includes an identifier of a software routine to be executed to perform the new automatic step.
    Type: Application
    Filed: May 21, 2008
    Publication date: September 11, 2008
    Inventors: Neil Harold Arthur Boyette, Issac Kam-Chak Cheng, Vikas Krishna, Savitha Srinivasan