Patents by Inventor Itamar Keller

Itamar Keller has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Systems and methods for managing interaction invitations
    Patent number: 11763148
    Abstract: The present disclosure relates generally to facilitating routing of communications. One example includes a communication server determining capacities associated with a terminal devices based on workloads for agents associated with the terminal devices. Historical acceptance data is accessed for past interaction invitations to user devices associated with one or more criteria. Current data is then used to determine available interactions and to facilitate interactions using interaction invitations based on the historical data and the current number of available interactions.
    Type: Grant
    Filed: June 18, 2021
    Date of Patent: September 19, 2023
    Assignee: LIVEPERSON, INC.
    Inventors: Vadim Milman, Itamar Keller, Shachar Hendel, Tomer Ben-David, Amihay Zer-Kavod, Yariv Lukach, Leor Gruendlinger, Ofer Ron, Shlomo Lahav
  • SYSTEMS AND METHODS FOR MANAGING INTERACTION INVITATIONS
    Publication number: 20220044115
    Abstract: The present disclosure relates generally to facilitating routing of communications. One example includes a communication server determining capacities associated with a terminal devices based on workloads for agents associated with the terminal devices. Historical acceptance data is accessed for past interaction invitations to user devices associated with one or more criteria. Current data is then used to determine available interactions and to facilitate interactions using interaction invitations based on the historical data and the current number of available interactions.
    Type: Application
    Filed: June 18, 2021
    Publication date: February 10, 2022
    Applicant: LIVEPERSON, INC.
    Inventors: Vadim Milman, Itamar Keller, Shachar Hendel, Tomer Ben-David, Amihay Zer-Kavod, Yariv Lukach, Leor Gruendlinger, Ofer Ron, Shlomo Lahav
  • Systems and methods for managing interaction invitations
    Patent number: 11068783
    Abstract: The present disclosure relates generally to facilitating routing of communications. One example includes a communication server determining capacities associated with a terminal devices based on workloads for agents associated with the terminal devices. Historical acceptance data is accessed for past interaction invitations to user devices associated with one or more criteria. Current data is then used to determine available interactions and to facilitate interactions using interaction invitations based on the historical data and the current number of available interactions.
    Type: Grant
    Filed: August 13, 2020
    Date of Patent: July 20, 2021
    Assignee: LIVEPERSON, INC.
    Inventors: Vadim Milman, Itamar Keller, Shachar Hendel, Tomer Ben-David, Amihay Zer-Kavod, Yariv Lukach, Leor Gruendlinger, Ofer Ron, Shlomo Lahav
  • SYSTEMS AND METHODS FOR MANAGING INTERACTION INVITATIONS
    Publication number: 20210049466
    Abstract: The present disclosure relates generally to facilitating routing of communications. One example includes a communication server determining capacities associated with a terminal devices based on workloads for agents associated with the terminal devices. Historical acceptance data is accessed for past interaction invitations to user devices associated with one or more criteria. Current data is then used to determine available interactions and to facilitate interactions using interaction invitations based on the historical data and the current number of available interactions.
    Type: Application
    Filed: August 13, 2020
    Publication date: February 18, 2021
    Applicant: LIVEPERSON, INC.
    Inventors: Vadim Milman, Itamar Keller, Shachar Hendel, Tomer Ben-David, Amihay Zer-Kavod, Yariv Lukach, Leor Gruendlinger, Ofer Ron, Shlomo Lahav