Patents by Inventor Ivan Gennadevich ANISIMOV
Ivan Gennadevich ANISIMOV has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).
-
Patent number: 10694028Abstract: Systems and methods are provided for generating application data from call data. In one implementation, a method includes acquiring call data from a call-data source with a call-data aggregator; modifying a portion of the call data with a call-data modifier; and generating application data from the portion of the call data. Application data may be configured for diagram generation. The diagram may graphically indicate call volume in branches of an interactive voice response (IVR) system map. The diagram may be a flow diagram including a connector associated with a branch of the IVR system map and the connector may have a width proportional to a call volume in the branch of the IVR system map. The diagram may indicate call-portion durations, which may be associated with a phase of a call and which may have a color associated with a phase of a call.Type: GrantFiled: December 31, 2018Date of Patent: June 23, 2020Assignee: RINGCENTRAL, INC.Inventors: Alexey Petrovich Zhuk, Aleksei Nikolaevich Dziubenko, Ivan Gennadevich Anisimov
-
Patent number: 10666791Abstract: Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for evaluating the quality of a communication session. One of the methods includes identifying, by a communication system, a communication session between one or more users of the communication system, wherein, during the communication session, session data is routed between a first communications device of a first user of the communication system and one or more other communications devices along a communication path; obtaining, from each of a plurality of communication nodes along the communication path, quality data relating to a quality of the communication session at the communication node; generating, using the quality data, a model input to a quality score machine learning model; and providing the model input as input to the quality score machine learning model to generate the estimated quality score for at least the portion of the communication session.Type: GrantFiled: March 12, 2019Date of Patent: May 26, 2020Assignee: RingCentral, Inc.Inventors: Kira Makagon, Helen Prask, Yuri Ardulov, Igor Rusinov, Ivan Gennadevich Anisimov
-
Publication number: 20190306306Abstract: Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for evaluating the quality of a communication session. One of the methods includes identifying, by a communication system, a communication session between one or more users of the communication system, wherein, during the communication session, session data is routed between a first communications device of a first user of the communication system and one or more other communications devices along a communication path; obtaining, from each of a plurality of communication nodes along the communication path, quality data relating to a quality of the communication session at the communication node; generating, using the quality data, a model input to a quality score machine learning model; and providing the model input as input to the quality score machine learning model to generate the estimated quality score for at least the portion of the communication session.Type: ApplicationFiled: March 12, 2019Publication date: October 3, 2019Inventors: Kira Makagon, Helen Prask, Yuri Ardulov, Igor Rusinov, Ivan Gennadevich Anisimov
-
Patent number: 10326879Abstract: Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for evaluating the quality of a communication session. One of the methods includes identifying, by a communication system, a communication session between one or more users of the communication system, wherein, during the communication session, session data is routed between a first communications device of a first user of the communication system and one or more other communications devices along a communication path; obtaining, from each of a plurality of communication nodes along the communication path, quality data relating to a quality of the communication session at the communication node; generating, using the quality data, a model input to a quality score machine learning model; and providing the model input as input to the quality score machine learning model to generate the estimated quality score for at least the portion of the communication session.Type: GrantFiled: May 25, 2018Date of Patent: June 18, 2019Assignee: RingCentral, Inc.Inventors: Kira Makagon, Helen Prask, Yuri Ardulov, Igor Rusinov, Ivan Gennadevich Anisimov
-
Publication number: 20190149656Abstract: Systems and methods are provided for generating application data from call data. In one implementation, a method includes acquiring call data from a call-data source with a call-data aggregator; modifying a portion of the call data with a call-data modifier; and generating application data from the portion of the call data. Application data may be configured for diagram generation. The diagram may graphically indicate call volume in branches of an interactive voice response (IVR) system map. The diagram may be a flow diagram including a connector associated with a branch of the IVR system map and the connector may have a width proportional to a call volume in the branch of the IVR system map. The diagram may indicate call-portion durations, which may be associated with a phase of a call and which may have a color associated with a phase of a call.Type: ApplicationFiled: December 31, 2018Publication date: May 16, 2019Inventors: Alexey Petrovich ZHUK, Aleksei Nikolaevich DZIUBENKO, Ivan Gennadevich ANISIMOV
-
Publication number: 20190116259Abstract: Systems and methods are provided for generating application data from call data. In one implementation, a method includes acquiring call data from a call-data source with a call-data aggregator; modifying a portion of the call data with a call-data modifier; and generating application data from the portion of the call data. Application data may be configured for diagram generation. The diagram may graphically indicate call volume in branches of an interactive voice response (IVR) system map. The diagram may be a flow diagram including a connector associated with a branch of the IVR system map and the connector may have a width proportional to a call volume in the branch of the IVR system map. The diagram may indicate call-portion durations, which may be associated with a phase of a call and which may have a color associated with a phase of a call.Type: ApplicationFiled: March 30, 2018Publication date: April 18, 2019Applicant: RingCentral, Inc.Inventors: Alexey Petrovich ZHUK, Aleksei Nikolaevich DZIUBENKO, Ivan Gennadevich ANISIMOV
-
Patent number: 10250742Abstract: Systems and methods are provided for generating application data from call data. In one implementation, a method includes acquiring call data from a call-data source with a call-data aggregator; modifying a portion of the call data with a call-data modifier; and generating application data from the portion of the call data. Application data may be configured for diagram generation. The diagram may graphically indicate call volume in branches of an interactive voice response (IVR) system map. The diagram may be a flow diagram including a connector associated with a branch of the IVR system map and the connector may have a width proportional to a call volume in the branch of the IVR system map. The diagram may indicate call-portion durations, which may be associated with a phase of a call and which may have a color associated with a phase of a call.Type: GrantFiled: March 30, 2018Date of Patent: April 2, 2019Assignee: RINGCENTRAL, INC.Inventors: Alexey Petrovich Zhuk, Aleksei Nikolaevich Dziubenko, Ivan Gennadevich Anisimov
-
Publication number: 20190007551Abstract: Systems and methods are provided for generating application data from call data. In one implementation, a method includes acquiring call data from a call-data source with a call-data aggregator; modifying a portion of the call data with a call-data modifier; and generating application data from the portion of the call data. Application data may be configured for diagram generation. The diagram may graphically indicate call volume in branches of an interactive voice response (IVR) system map. The diagram may be a flow diagram including a connector associated with a branch of the IVR system map and the connector may have a width proportional to a call volume in the branch of the IVR system map. The diagram may indicate call-portion durations, which may be associated with a phase of a call and which may have a color associated with a phase of a call.Type: ApplicationFiled: March 30, 2018Publication date: January 3, 2019Applicant: RingCentral, Inc.Inventors: Alexey Petrovich ZHUK, Aleksei Nikolaevich DZIUBENKO, Ivan Gennadevich ANISIMOV