Patents by Inventor J. C. Groon

J. C. Groon has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Real-time sales support and learning tool
    Patent number: 8359227
    Abstract: A real time sales support method includes automatically monitoring an interaction between a sales agent and a customer. One or more contexts of the interaction are determined and, based on the contexts, stored information relevant to the interaction is automatically retrieved. The retrieved information is provided in an electronically presentable format to the sales agent to be shared with the customer.
    Type: Grant
    Filed: February 25, 2011
    Date of Patent: January 22, 2013
    Assignee: Accenture Global Services Limited
    Inventors: Dadong Wan, J. C. Groon, Harpreet Marwaha, Mitu Singh
  • REAL-TIME SALES SUPPORT AND LEARNING TOOL
    Publication number: 20110202472
    Abstract: A real time sales support method includes automatically monitoring an interaction between a sales agent and a customer. One or more contexts of the interaction are determined and, based on the contexts, stored information relevant to the interaction is automatically retrieved. The retrieved information is provided in an electronically presentable format to the sales agent to be shared with the customer.
    Type: Application
    Filed: February 25, 2011
    Publication date: August 18, 2011
    Applicant: ACCENTURE GLOBAL SERVICES LIMITED
    Inventors: Dadong Wan, J. C. Groon, Harpreet Marwaha, Mitu Singh
  • Real-time sales support and learning tool
    Patent number: 7899698
    Abstract: A real time sales support method includes automatically monitoring an interaction between a sales agent and a customer. One or more contexts of the interaction are determined and, based on the contexts, stored information relevant to the interaction is automatically retrieved. The retrieved information is provided in an electronically presentable format to the sales agent to be shared with the customer.
    Type: Grant
    Filed: March 19, 2004
    Date of Patent: March 1, 2011
    Assignee: Accenture Global Services Limited
    Inventors: Dadong Wan, J. C. Groon, Harpreet Marwaha, Mitu Singh
  • Dynamic collaboration assistant
    Patent number: 7543237
    Abstract: A dynamic collaboration assistant application for use in a computing system including a terminal connected to a server. The dynamic collaboration assistant application includes a collaborative gateway application for generating a collaborative gateway GUI on the terminal. A context listener module located on the terminal is used to continuously monitor a context in which a user is using the terminal. A context translator module analyzes the context message and dynamically adjusts the display of the plurality of collaboration applications in the collaborative gateway GUI as a function of the context in which the user is using the terminal.
    Type: Grant
    Filed: March 19, 2003
    Date of Patent: June 2, 2009
    Assignee: Accenture Global Servicecs GmbH
    Inventors: Nathan D. Kontny, J. C. Groon, Katie J. Arnholt, Charles Nebolsky, Mark Jacobson
  • Real-time sales support and learning tool
    Publication number: 20050209868
    Abstract: A real time sales support method includes automatically monitoring an interaction between a sales agent and a customer. One or more contexts of the interaction are determined and, based on the contexts, stored information relevant to the interaction is automatically retrieved. The retrieved information is provided in an electronically presentable format to the sales agent to be shared with the customer.
    Type: Application
    Filed: March 19, 2004
    Publication date: September 22, 2005
    Inventors: Dadong Wan, J.C. Groon, Harpreet Marwaha, Mitu Singh
  • Dynamic collaboration assistant
    Publication number: 20040183829
    Abstract: A dynamic collaboration assistant application for use in a computing system including a terminal connected to a server. The dynamic collaboration assistant application includes a collaborative gateway application for generating a collaborative gateway GUI on the terminal. A context listener module located on the terminal is used to continuously monitor a context in which a user is using the terminal. A context translator module analyzes the context message and dynamically adjusts the display of the plurality of collaboration applications in the collaborative gateway GUI as a function of the context in which the user is using the terminal.
    Type: Application
    Filed: March 19, 2003
    Publication date: September 23, 2004
    Inventors: Nathan D. Kontny, J. C. Groon, Katie J. Arnholt, Charles Nebolsky, Mark Jacobson