Abstract: Techniques are disclosed for coordinating service for a user assigned to a service unit of a service facility. The techniques include receiving user data associated with the user, or resource status data associated with a status of a resource. The techniques further include determining a classification of the user based on the user data, the classification corresponding to a condition or service status of the user. The user may then be assigned to a user group based on the classification of the user. The user group may be associated with a recommendation for treating the user. The resource may also be assigned to a resource group based on the resource status data. The techniques further include generating a visual representation of at least a portion of the service unit based on the assigned user group or assigned resource group, and providing the visual representation to a user device for presentation.