Abstract: An equipment maintenance and monitoring system and method is disclosed for, e.g., efficiently performing servicing and parts replacement in such equipment and thereby reducing service calls. In particular, the equipment maintenance and monitoring system and method preemptively prevents certain equipment failures by performing servicing and/or parts replacement on such equipment according to various predictive reliability indexes for measuring the reliability or unlikeliness of failing such equipment and parts therein. The equipment maintenance and monitoring system and method is further directed to efficiently performing servicing and parts replacement for printers, copiers, facsimile machines, scanners, optical character recognition scanners, plotters, and other devices as disclosed herein.