Patents by Inventor Jack Evans Nichols, III

Jack Evans Nichols, III has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • System and method for natural language processing
    Patent number: 10270910
    Abstract: A system and method are presented for the use of natural language processing to automate the disposition of completed interactions in an environment such as a contact center system. Communications may be inbound or outbound. A communication is received or placed by the contact center system and processed through the contact center system. After the interaction of the communication and the contact center is completed, data from the completed interaction may be processed through an automated customer interaction disposition system. Transcript data from the interaction may be processed through an NLP engine to generate data from the interaction. The data may then be automatically matched with a disposition/wrap-up code for the interaction.
    Type: Grant
    Filed: December 11, 2017
    Date of Patent: April 23, 2019
    Inventor: Jack Evans Nichols, III
  • SYSTEM AND METHOD FOR NATURAL LANGUAGE PROCESSING
    Publication number: 20180167507
    Abstract: A system and method are presented for the use of natural language processing to automate the disposition of completed interactions in an environment such as a contact center system. Communications may be inbound or outbound. A communication is received or placed by the contact center system and processed through the contact center system. After the interaction of the communication and the contact center is completed, data from the completed interaction may be processed through an automated customer interaction disposition system. Transcript data from the interaction may be processed through an NLP engine to generate data from the interaction. The data may then be automatically matched with a disposition/wrap-up code for the interaction.
    Type: Application
    Filed: December 11, 2017
    Publication date: June 14, 2018
    Inventor: Jack Evans Nichols, III
  • System and method for natural language processing
    Patent number: 9843680
    Abstract: A system and method are presented for the use of natural language processing to automate the disposition of completed interactions in an environment such as a contact center system. Communications may be inbound or outbound. A communication is received or placed by the contact center system and processed through the contact center system. After the interaction of the communication and the contact center is completed, data from the completed interaction may be processed through an automated customer interaction disposition system. Transcript data from the interaction may be processed through an NLP engine to generate data from the interaction. The data may then be automatically matched with a disposition/wrap-up code for the interaction.
    Type: Grant
    Filed: September 28, 2016
    Date of Patent: December 12, 2017
    Assignee: Interactive Intelligence Group, Inc.
    Inventor: Jack Evans Nichols, III