Patents by Inventor Jack Sutton

Jack Sutton has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Methods and apparatus to allow multiple clients to access a computer telephony interface server
    Publication number: 20070121822
    Abstract: CTI servers capable of communicating with multiple clients and methods of operating the same are disclosed. An example system includes a client handler to receive messages from the multiple clients, a message handler to change the format of the messages, a queue to store messages, an interface to a telephony network, a data processor to generate responses to messages, and a CTI driver to retrieve messages from the queue and pass the retrieved messages to the data processor, and a data storage to store data associated with the messages.
    Type: Application
    Filed: November 1, 2005
    Publication date: May 31, 2007
    Inventors: Victor Carnale, Naresh Shetty, Robert Samokar, Vamsi Chintapalli, Cathy Vitelli, Jack Sutton
  • System and method for providing an interactive voice recognition system
    Publication number: 20060159241
    Abstract: A framework is described for providing a service to a customer via a Interactive Voice Recognition system (IVR) using natural language expressions. The expressions are evaluated using rules-based programming rules. Evaluated expressions determine an eligibility of a business service to be offered to a customer. Interaction with the customer comprises selecting a semantically correct natural language expression from an appropriate vocabulary database.
    Type: Application
    Filed: January 20, 2005
    Publication date: July 20, 2006
    Applicant: SBC Knowledge Ventures L.P.
    Inventors: Vallabha Jagdish, Christopher Baker, Cuong Le, Eileen Burke, Lina Rijanto, Siyu Liu, Jack Sutton, Jagruti Sheth, Marcialito Nuestro, Jayant Thomas, David Silva, Katherine Nealon, Wayne Wisniewski, Shashi Pandey, Jason Mueller, Jiayu Sun