Patents by Inventor Jacklyn A. Mickle

Jacklyn A. Mickle has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Methods, systems and computer program products for providing internet protocol television communication services
    Patent number: 9699506
    Abstract: A method of providing communications services to customer premise equipment (CPE) coupled to a television. The method includes operating a network element as a communications terminal server, the network element being part of a communications network. The network element receives from the CPE a request to initiate communications with a diagnostic system coupled to the communications network. The network element accesses a communications application executing on a communications server coupled to the communications network and pushes a communications interface to the CPE. The network element receives message information from the CPE and routes the message information to the communications server to initiate delivery of a message to the diagnostic system.
    Type: Grant
    Filed: July 8, 2016
    Date of Patent: July 4, 2017
    Assignee: AT&T INTELLECTUAL PROPERTY I, L.P.
    Inventors: Jacklyn A. Mickle, Michael W. Smith, James H. Chilton
  • METHODS, SYSTEMS AND COMPUTER PROGRAM PRODUCTS FOR PROVIDING INTERNET PROTOCOL TELEVISION COMMUNICATION SERVICES
    Publication number: 20160323638
    Abstract: A method of providing communications services to customer premise equipment (CPE) coupled to a television. The method includes operating a network element as a communications terminal server, the network element being part of a communications network. The network element receives from the CPE a request to initiate communications with a diagnostic system coupled to the communications network. The network element accesses a communications application executing on a communications server coupled to the communications network and pushes a communications interface to the CPE. The network element receives message information from the CPE and routes the message information to the communications server to initiate delivery of a message to the diagnostic system.
    Type: Application
    Filed: July 8, 2016
    Publication date: November 3, 2016
    Inventors: Jacklyn A. Mickle, Michael W. Smith, James H. Chilton
  • Methods, systems and computer program products for providing internet protocol television communication services
    Patent number: 9407960
    Abstract: A method of providing communications services to customer premise equipment (CPE) coupled to a television. The method includes operating a network element as a communications terminal server, the network element being part of a communications network. The network element receives from the CPE a request to initiate communications with a diagnostic system coupled to the communications network. The network element accesses a communications application executing on a communications server coupled to the communications network and pushes a communications interface to the CPE. The network element receives message information from the CPE and routes the message information to the communications server to initiate delivery of a message to the diagnostic system.
    Type: Grant
    Filed: November 16, 2012
    Date of Patent: August 2, 2016
    Assignee: AT&T INTELLECTUAL PROPERTY I, L.P.
    Inventors: Jacklyn A. Mickle, Michael W. Smith, James H. Chilton
  • Methods, systems and computer program products for providing internet protocol television diagnostics
    Patent number: 8761038
    Abstract: A method of providing internet protocol television (IPTV) diagnostics. The method includes receiving customer premise equipment (CPE) information from a diagnostic applications program interface (API) executing in a CPE. The CPE information is stored in a database. An issue is detected with the CPE and the CPE information in the database corresponding to the CPE experiencing the issue is accessed. The issue is resolved in response to the CPE information the database.
    Type: Grant
    Filed: July 31, 2012
    Date of Patent: June 24, 2014
    Assignee: AT&T Intellectual Property I, L.P.
    Inventors: Jacklyn A. Mickle, Michael W. Smith, James Chilton
  • Methods, systems and computer program products for providing internet protocol television set up
    Patent number: 8601525
    Abstract: A method of providing set up services to customer premise equipment (CPE), the CPE coupled to an interne protocol television (IPTV) network. The method includes operating a network element as a set up terminal server, the network element being part of a communications network. A request to initiate a set up process is received from the CPE. A set up server coupled to the communications network is accessed to initiate a set up application. The set up server communicates with the CPE through the network element to perform installation of the CPE and provisioning of the CPE.
    Type: Grant
    Filed: December 8, 2010
    Date of Patent: December 3, 2013
    Assignee: AT&T Intellectual Property I, L.P.
    Inventors: Jacklyn A. Mickle, Michael W. Smith, James Chilton
  • Methods, systems and computer program products for providing internet protocol television communication services
    Patent number: 8341685
    Abstract: A method of providing communications services to customer premise equipment (CPE) coupled to a television. The method includes operating a network element as a communications terminal server, the network element being part of a communications network. The network element receives from the CPE a request to initiate communications with a diagnostic system coupled to the communications network. The network element accesses a communications application executing on a communications server coupled to the communications network and pushes a communications interface to the CPE. The network element receives message information from the CPE and routes the message information to the communications server to initiate delivery of a message to the diagnostic system.
    Type: Grant
    Filed: September 2, 2010
    Date of Patent: December 25, 2012
    Assignee: AT&T Intellectual Property I, L.P.
    Inventors: Jacklyn A. Mickle, Michael W. Smith, James Chilton
  • Methods, Systems And Computer Program Products For Providing Internet Protocol Television Diagnostics
    Publication number: 20120297434
    Abstract: A method of providing internet protocol television (IPTV) diagnostics. The method includes receiving customer premise equipment (CPE) information from a diagnostic applications program interface (API) executing in a CPE. The CPE information is stored in a database. An issue is detected with the CPE and the CPE information in the database corresponding to the CPE experiencing the issue is accessed. The issue is resolved in response to the CPE information the database.
    Type: Application
    Filed: July 31, 2012
    Publication date: November 22, 2012
    Applicant: AT&T Intellectual Property I, L.P. via transfer from BellSouth Intellectual Property Corporation
    Inventors: Jacklyn A. Mickle, Michael W. Smith, James Chilton
  • Methods, systems and computer program products for providing internet protocol television diagnostics
    Patent number: 8254277
    Abstract: A method of providing internet protocol television (IPTV) diagnostics. The method includes receiving customer premise equipment (CPE) information from a diagnostic applications program interface (API) executing in a CPE. The CPE information is stored in a database. An issue is detected with the CPE and the CPE information in the database corresponding to the CPE experiencing the issue is accessed. The issue is resolved in response to the CPE information the database.
    Type: Grant
    Filed: December 28, 2005
    Date of Patent: August 28, 2012
    Assignee: AT&T Intellectual Property I, L.P.
    Inventors: Jacklyn A. Mickle, Michael W. Smith, James Chilton
  • Methods, Systems And Computer Program Products For Providing Internet Protocol Television Set Up
    Publication number: 20110078756
    Abstract: A method of providing set up services to customer premise equipment (CPE), the CPE coupled to an interne protocol television (IPTV) network. The method includes operating a network element as a set up terminal server, the network element being part of a communications network. A request to initiate a set up process is received from the CPE. A set up server coupled to the communications network is accessed to initiate a set up application. The set up server communicates with the CPE through the network element to perform installation of the CPE and provisioning of the CPE.
    Type: Application
    Filed: December 8, 2010
    Publication date: March 31, 2011
    Applicant: BELLSOUTH INTELLECTUAL PROPERTY CORPORATION
    Inventors: Jacklyn A. Mickle, Michael W. Smith, James Chilton
  • Methods, systems and computer program products for providing internet protocol television set up
    Patent number: 7873981
    Abstract: A method of providing set up services to customer premise equipment (CPE), the CPE coupled to an internet protocol television (IPTV) network. The method includes operating a network element as a set up terminal server, the network element being part of a communications network. A request to initiate a set up process is received from the CPE. A set up server coupled to the communications network is accessed to initiate a set up application. The set up server communicates with the CPE through the network element to perform installation of the CPE and provisioning of the CPE.
    Type: Grant
    Filed: December 28, 2005
    Date of Patent: January 18, 2011
    Assignee: AT&T Intellectual Property I, L.P.
    Inventors: Jacklyn A. Mickle, Michael W. Smith, James Chilton
  • Methods, Systems and Computer Program Products for Providing Internet Protocol Television Communication Services
    Publication number: 20100333157
    Abstract: A method of providing communications services to customer premise equipment (CPE) coupled to a television. The method includes operating a network element as a communications terminal server, the network element being part of a communications network. The network element receives from the CPE a request to initiate communications with a diagnostic system coupled to the communications network. The network element accesses a communications application executing on a communications server coupled to the communications network and pushes a communications interface to the CPE. The network element receives message information from the CPE and routes the message information to the communications server to initiate delivery of a message to the diagnostic system.
    Type: Application
    Filed: September 2, 2010
    Publication date: December 30, 2010
    Applicant: AT&T Intellectual Property I, L.P. via transfer from BellSouth Intellectual Property Corporation
    Inventors: Jacklyn A. Mickle, Michael W. Smith, James Chilton
  • Methods, systems and computer program products for providing internet protocol television communication services
    Patent number: 7823183
    Abstract: A method of providing communications services to customer premise equipment (CPE) coupled to a television. The method includes operating a network element as a communications terminal server, the network element being part of a communications network. The network element receives from the CPE a request to initiate communications with a diagnostic system coupled to the communications network. The network element accesses a communications application executing on a communications server coupled to the communications network and pushes a communications interface to the CPE. The network element receives message information from the CPE and routes the message information to the communications server to initiate delivery of a message to the diagnostic system.
    Type: Grant
    Filed: December 28, 2005
    Date of Patent: October 26, 2010
    Assignee: AT&T Intellectual Property I, L.P.
    Inventors: Jacklyn A. Mickle, Michael W. Smith, James Chilton
  • Methods, systems and computer program products for providing internet protocol television troubleshooting
    Publication number: 20070162932
    Abstract: A method of providing troubleshooting services to a set top box (STB) coupled to a television, the STB coupled to an internet protocol television (IPTV) network. The method includes operating a network element as a troubleshooting terminal server, the network element being part of a communications network. Real time STB status information indicating the current status of the STB is received. A request from the STB for troubleshooting information is received. A troubleshooting server coupled to the communications network is accessed. The troubleshooting server executes a troubleshooting process to interact with the STB. Troubleshooting information is provided to the STB.
    Type: Application
    Filed: December 28, 2005
    Publication date: July 12, 2007
    Inventors: Jacklyn Mickle, Michael Smith, James Chilton
  • Methods, systems and computer program products for providing internet protocol television set up
    Publication number: 20070162928
    Abstract: A method of providing set up services to customer premise equipment (CPE), the CPE coupled to an internet protocol television (IPTV) network. The method includes operating a network element as a set up terminal server, the network element being part of a communications network. A request to initiate a set up process is received from the CPE. A set up server coupled to the communications network is accessed to initiate a set up application. The set up server communicates with the CPE through the network element to perform installation of the CPE and provisioning of the CPE.
    Type: Application
    Filed: December 28, 2005
    Publication date: July 12, 2007
    Inventors: Jacklyn Mickle, Michael Smith, James Chilton
  • Methods, systems and computer program products for providing internet protocol television diagnostics
    Publication number: 20070162931
    Abstract: A method of providing internet protocol television (IPTV) diagnostics. The method includes receiving customer premise equipment (CPE) information from a diagnostic applications program interface (API) executing in a CPE. The CPE information is stored in a database. An issue is detected with the CPE and the CPE information in the database corresponding to the CPE experiencing the issue is accessed. The issue is resolved in response to the CPE information the database.
    Type: Application
    Filed: December 28, 2005
    Publication date: July 12, 2007
    Inventors: Jacklyn Mickle, Michael Smith, James Chilton
  • Methods, systems and computer program products for providing internet protocol television communication services
    Publication number: 20070162930
    Abstract: A method of providing communications services to customer premise equipment (CPE) coupled to a television. The method includes operating a network element as a communications terminal server, the network element being part of a communications network. The network element receives from the CPE a request to initiate communications with a diagnostic system coupled to the communications network. The network element accesses a communications application executing on a communications server coupled to the communications network and pushes a communications interface to the CPE. The network element receives message information from the CPE and routes the message information to the communications server to initiate delivery of a message to the diagnostic system.
    Type: Application
    Filed: December 28, 2005
    Publication date: July 12, 2007
    Inventors: Jacklyn Mickle, Michael Smith, James Chilton
  • Methods, systems and computer program products for providing internet protocol television contextual support
    Publication number: 20070162929
    Abstract: A method of providing contextual support services to customer premise equipment (CPE), the CPE coupled to an internet protocol television (IPTV) network. The method includes operating a network element as a support terminal server, the network element being part of a communications network. CPE status information is received from the CPE indicating the current status of the CPE. A request from the CPE for contextual support is received and a contextual support server coupled to the communications network is accessed. The contextual support server accesses contextual support information in response to the CPE status. The contextual support information is provided to the CPE.
    Type: Application
    Filed: December 28, 2005
    Publication date: July 12, 2007
    Inventors: Jacklyn Mickle, Michael Smith, James Chilton