Patents by Inventor Jacob ADAIR

Jacob ADAIR has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Cognitive analysis of public communications
    Patent number: 11935522
    Abstract: Disclosed herein are system, method, and computer program product embodiments for categorizing customer complaints on social media using a model trained on customer voice calls or chats with agents. Additionally, users interested in monitoring regulatory compliance issues based on customer complaints can receive notifications regarding complaints that are linked to regulatory topic areas, without the need to manually scan vast numbers of social media postings.
    Type: Grant
    Filed: May 16, 2022
    Date of Patent: March 19, 2024
    Assignee: Capital One Services, LLC
    Inventors: Lokesh Vijay Kumar, Poornima Bagare Raju, Rhic Chowdhury, Nimish Mangal, Jacob Adair, Chris Demchalk, Lavika Aggarwal, Nishant Sinha
  • COMPLIANCE MANAGEMENT FOR EMERGING RISKS
    Publication number: 20230306342
    Abstract: Disclosed herein are system, method, and computer program product embodiments for identifying and managing emerging risks. Businesses, such as those participating in regulated industries, may need to regularly monitor enforcement actions that are cited in a variety of sources. Embodiments disclosed herein provide for scraping information from those sources and comparing it to existing risk events in order to determine possible discrepancies that should be assessed.
    Type: Application
    Filed: May 31, 2023
    Publication date: September 28, 2023
    Applicant: Capital One Services, LLC
    Inventors: Lokesh Vijay KUMAR, Satish CHIKKAVEERAPPA, Sasi Kumar UNNIKRISHNAN, Venkata Satya PARCHA, Ponnazhakan SUBRAMANIAN, Rhic CHOWDHURY, Nimish MANGAL, Ryan M. PARKER, Jacob ADAIR, Chris DEMCHALK, Lavika AGGARWAL, Nishant SINHA
  • Compliance management for emerging risks
    Patent number: 11669795
    Abstract: Disclosed herein are system, method, and computer program product embodiments for identifying and managing emerging risks. Businesses, such as those participating in regulated industries, may need to regularly monitor enforcement actions that are cited in a variety of sources. Embodiments disclosed herein provide for scraping information from those sources and comparing it to existing risk events in order to determine possible discrepancies that should be assessed.
    Type: Grant
    Filed: December 14, 2020
    Date of Patent: June 6, 2023
    Assignee: Capital One Services, LLC
    Inventors: Lokesh Vijay Kumar, Satish Chikkaveerappa, Sasi Kumar Unnikrishnan, Venkata Satya Parcha, Ponnazhakan Subramanian, Rhic Chowdhury, Nimish Mangal, Ryan M. Parker, Jacob Adair, Chris Demchalk, Lavika Aggarwal, Nishant Sinha
  • COGNITIVE ANALYSIS OF PUBLIC COMMUNICATIONS
    Publication number: 20220277739
    Abstract: Disclosed herein are system, method, and computer program product embodiments for categorizing customer complaints on social media using a model trained on customer voice calls or chats with agents. Additionally, users interested in monitoring regulatory compliance issues based on customer complaints can receive notifications regarding complaints that are linked to regulatory topic areas, without the need to manually scan vast numbers of social media postings.
    Type: Application
    Filed: May 16, 2022
    Publication date: September 1, 2022
    Applicant: Capital One Services, LLC
    Inventors: Lokesh Vijay KUMAR, Poornima Bagare RAJU, Rhic CHOWDHURY, Nimish MANGAL, Jacob ADAIR, Chris DEMCHALK, Lavika AGGARWAL, Nishant SINHA
  • Cognitive analysis of public communications
    Patent number: 11335336
    Abstract: Disclosed herein are system, method, and computer program product embodiments for categorizing customer complaints on social media using a model trained on customer voice calls or chats with agents. Additionally, users interested in monitoring regulatory compliance issues based on customer complaints can receive notifications regarding complaints that are linked to regulatory topic areas, without the need to manually scan vast numbers of social media postings.
    Type: Grant
    Filed: June 11, 2020
    Date of Patent: May 17, 2022
    Assignee: Capital One Services, LLC
    Inventors: Lokesh Vijay Kumar, Poornima Bagare Raju, Rhic Chowdhury, Nimish Mangal, Jacob Adair, Chris Demchalk, Lavika Aggarwal, Nishant Sinha
  • COGNITIVE ANALYSIS OF PUBLIC COMMUNICATIONS
    Publication number: 20210390950
    Abstract: Disclosed herein are system, method, and computer program product embodiments for categorizing customer complaints on social media using a model trained on customer voice calls or chats with agents. Additionally, users interested in monitoring regulatory compliance issues based on customer complaints can receive notifications regarding complaints that are linked to regulatory topic areas, without the need to manually scan vast numbers of social media postings.
    Type: Application
    Filed: June 11, 2020
    Publication date: December 16, 2021
    Applicant: Capital One Services, LLC
    Inventors: Lokesh Vijay KUMAR, Poornima Bagare RAJU, Rhic CHOWDHURY, Nimish MANGAL, Jacob ADAIR, Chris DEMCHALK, Lavika AGGARWAL, Nishant SINHA