Abstract: A method, system and apparatus for estimating an SLA breach value. The method can include processing resource data to identify an acceptable SLA breach value; and, displaying the acceptable SLA breach value through a user interface. The processing step can include identifying a best practices SLA breach value based upon resource data for an aggregation of customers. Alternatively, the processing step can include identifying an average SLA breach value for a specific customer. As a further alternative, the identifying step can include identifying an average SLA breach value for a specific customer for a specific resource. As yet a further alternative, the processing step can include identifying an SLA breach value trend based upon past measured historical systems management data; and, predicting a future SLA breach value based upon the trend. In all cases, the acceptable SLA breach value can be increased by a fixed proportion.

Abstract: A method, system and apparatus for estimating an SLA breach value. The method can include processing resource data to identify an acceptable SLA breach value; and, displaying the acceptable SLA breach value through a user interface. The processing step can include identifying a best practices SLA breach value based upon resource data for an aggregation of customers. Alternatively, the processing step can include identifying an average SLA breach value for a specific customer. As a further alternative, the identifying step can include identifying an average SLA breach value for a specific customer for a specific resource. As yet a further alternative, the processing step can include identifying an SLA breach value trend based upon past measured historical systems management data; and, predicting a future SLA breach value based upon the trend. In all cases, the acceptable SLA breach value can be increased by a fixed proportion.

Abstract: Methods, apparatus, and computer program products are disclosed for optimizing a query to a database that includes identifying types of nodes in the database, identifying relationships among the types of nodes, and creating an access plan in dependence upon the types of nodes and the relationships among the types of nodes. Optimizing a query to a database may also include creating a representative node for each type. Optimizing a query to a database may also include identifying a relationship between a node of each type and a node of another type. Optimizing a query to a database may also include identifying a relationship between a node of each type and a node of the same type. Optimizing a query to a database may also include creating an access plan that excludes unrelated nodes.