Patents by Inventor Jacquelyn A. Gouvia

Jacquelyn A. Gouvia has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Navigation system support of in-vehicle TTY system
    Patent number: 8600011
    Abstract: The described method and system provide for utilizing a navigation system to facilitate communications between a call center and a disabled individual who may have difficulty hearing or speaking. In one implementation, if TTY services are unavailable through a TIM or TTY device, a call center may communicate with occupants of a vehicle through a vehicle navigation unit, utilizing a display and input method associated with the navigation unit. In another implementation, the call center may communicate with occupants of a vehicle through the navigation unit in the first instance.
    Type: Grant
    Filed: April 21, 2011
    Date of Patent: December 3, 2013
    Assignee: General Motors, LLC.
    Inventors: Jacquelyn A. Gouvia, Travis Bradburn
  • TYY interface module signal to communicate equipment disruption to call center
    Patent number: 8588731
    Abstract: The described method and system provide for determining whether to immediately contact a PSAP (Public Safety Answering Point) or attempt to communicate with a telematics services subscriber before contacting the PSAP in the event of an emergency. If a subscriber associated with the telematics unit is deaf and/or mute, and a TIM (TTY (TeleTYpewriter) Interface Module) or TTY device is not available to the subscriber, the subscriber may not be able to communicate with a call center regarding an emergency situation. Thus, expedited emergency procedures are executed by the call center in such a situation to avoid delay and facilitate the arrival of assistance as soon as possible.
    Type: Grant
    Filed: July 12, 2011
    Date of Patent: November 19, 2013
    Assignee: General Motors LLC
    Inventors: Jacquelyn A. Gouvia, Travis L. Bradburn
  • TYY INTERFACE MODULE SIGNAL TO COMMUNICATE EQUIPMENT DISRUPTION TO CALL CENTER
    Publication number: 20130017800
    Abstract: The described method and system provide for determining whether to immediately contact a PSAP (Public Safety Answering Point) or attempt to communicate with a telematics services subscriber before contacting the PSAP in the event of an emergency. If a subscriber associated with the telematics unit is deaf and/or mute, and a TIM (TTY (TeleTYpewriter) Interface Module) or TTY device is not available to the subscriber, the subscriber may not be able to communicate with a call center regarding an emergency situation. Thus, expedited emergency procedures are executed by the call center in such a situation to avoid delay and facilitate the arrival of assistance as soon as possible.
    Type: Application
    Filed: July 12, 2011
    Publication date: January 17, 2013
    Applicant: GENERAL MOTORS LLC
    Inventors: Jacquelyn A. Gouvia, Travis L. Bradburn
  • Navigation System Support of In-Vehicle TTY System
    Publication number: 20120269330
    Abstract: The described method and system provide for utilizing a navigation system to facilitate communications between a call center and a disabled individual who may have difficulty hearing or speaking. In one implementation, if TTY services are unavailable through a TIM or TTY device, a call center may communicate with occupants of a vehicle through a vehicle navigation unit, utilizing a display and input method associated with the navigation unit. In another implementation, the call center may communicate with occupants of a vehicle through the navigation unit in the first instance.
    Type: Application
    Filed: April 21, 2011
    Publication date: October 25, 2012
    Applicant: General Motors LLC
    Inventors: Jacquelyn A. Gouvia, Travis L. Bradburn