Abstract: An unstructured document analysis method according to an embodiment includes: operations of acquiring unstructured document data including font characteristic data and document structure data, extracting text included in the unstructured document data on the basis of the font characteristic data or the document structure data, classifying the extracted text into a pre-classified item using a trained neural network model, acquiring a content query related to the content included in the unstructured document data and associated with the pre-classified item, and generating an answer to the content query on the basis of the extracted text classified into the item.