Abstract: A method and apparatus for generating and/or using a customer frustration score are disclosed. In one embodiment, the method comprises generating a customer frustration index for a customer; and performing one or more operations based on the customer frustration index.

Abstract: A method and apparatus for generating and/or using a customer frustration score are disclosed. In one embodiment, the method comprises generating a customer frustration index for a customer; and performing one or more operations based on the customer frustration index.

Abstract: A system for generating outgoing and translating incoming messages, comprising a core engine and a plurality of plug-ins; outgoing system further comprising a trading partner agreement database (TPAD). For the outgoing message, the TPAD identifies a particular extensible document format protocol plug-in and a particular extensible exchange protocol plug-in from plurality of plug-ins based on the parties' agreement. The core engine translates and constructs the message by encoding it with the identified plug-ins respectively. For the incoming message, the core engine examines every extensible exchange protocol, identifies the particular extensible exchange protocol, and decodes the incoming message with the identified exchange protocol. The core engine then examines every extensible document format protocol, identifies the particular extensible document format protocol, and processes the decoded message with the identified document protocol.

Abstract: An enterprise application may include logic to form an association between multiple memory regions each representing a document zone, logic to form memory regions representing collaborative states for each zone and to maintain the collaborative states independently of other zones, and logic to form memory regions representing workflow states for each zone and to maintain the workflow states independently of other zones.

Abstract: A system for generating outgoing and translating incoming messages, comprising a core engine and a plurality of plug-ins; outgoing system further comprising a trading partner agreement database (TPAD). For the outgoing message, the TPAD identifies a particular extensible document format protocol plug-in and a particular extensible exchange protocol plug-in from plurality of plug-ins based on the parties' agreement. The core engine translates and constructs the message by encoding it with the identified plug-ins respectively. For the incoming message, the core engine examines every extensible exchange protocol, identifies the particular extensible exchange protocol, and decodes the incoming message with the identified exchange protocol. The core engine then examines every extensible document format protocol, identifies the particular extensible document format protocol, and processes the decoded message with the identified document protocol.