Patents by Inventor Jaideep Godara

Jaideep Godara has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Systems and methods for customer relationship management
    Patent number: 9230257
    Abstract: According to various embodiments, a social media message posted on a social media system is accessed. One or more similar messages determined to be similar to the social media message may be selected from a database of previously posted messages, based on, for example, an author, product, problem, keyword, etc., identified in the social media message. The similar messages may be displayed in a similar message recommendation list of a user interface. One or more relevant knowledgebase articles determined to be relevant to the social media message may be selected from a knowledgebase repository, based on, for example, a product, problem, keyword, etc., identified in the social media message. The relevant knowledgebase articles may be displayed in a knowledgebase article list of a user interface.
    Type: Grant
    Filed: December 12, 2012
    Date of Patent: January 5, 2016
    Assignee: SAP SE
    Inventors: Prerna Makanawala, Claus Wallacher, Janani Bhuvaneswari Sundar, Jaideep Godara, Rei Kasai, Terence Chesire, Venkitesh Subramanian, Jothish Karunakaran, Krithika Manohar
  • SYSTEMS AND METHODS FOR CUSTOMER RELATIONSHIP MANAGEMENT
    Publication number: 20130262168
    Abstract: According to various exemplary embodiments, a social media message posted on a social media system is accessed. Moreover, an agent listed in an agent directory is classified as an expert of content referred to in the social media message, based on a keyword identified in the social media message. Further, an identifier of the agent may be displayed in an expert finder list of a user interface.
    Type: Application
    Filed: December 12, 2012
    Publication date: October 3, 2013
    Applicant: SAP AG
    Inventors: Prerna Makanawala, Jaideep Godara, Eliad Goldwasser, Janani Bhuvaneswari Sundar, Rei Kasai, Venkitesh Subramanian, Krithika Manohar, Jothish Karunakaran, Terence Chesire, Claus Wallacher
  • SYSTEMS AND METHODS FOR CUSTOMER RELATIONSHIP MANAGEMENT
    Publication number: 20130262320
    Abstract: According to various exemplary embodiments, a social media message posted by a user on a social media system is accessed, and a prioritization level is determined based on the social media message. The prioritization level may indicate a measurement of importance of the social media message. Further, the social media message may be inserted into a prioritized message queue, based on the determined prioritization level associated with the social media message.
    Type: Application
    Filed: December 12, 2012
    Publication date: October 3, 2013
    Applicant: SAP AG
    Inventors: Prerna Makanawala, Jaideep Godara, Eliad Goldwasser, Jothish Karunakaran, Janani Bhuvaneswari Sundar, Claus Wallacher, Venkitesh Subramanian, Krithika Manohar, Rei Kasai, Terence Chesire
  • SYSTEMS AND METHODS FOR CUSTOMER RELATIONSHIP MANAGEMENT
    Publication number: 20130262598
    Abstract: According to various embodiments, a social media message posted on a social media system is accessed. One or more similar messages determined to be similar to the social media message may be selected from a database of previously posted messages, based on, for example, an author, product, problem, keyword, etc., identified in the social media message. The similar messages may be displayed in a similar message recommendation list of a user interface. One or more relevant knowledgebase articles determined to be relevant to the social media message may be selected from a knowledgebase repository, based on, for example, a product, problem, keyword, etc., identified in the social media message. The relevant knowledgebase articles may be displayed in a knowledgebase article list of a user interface.
    Type: Application
    Filed: December 12, 2012
    Publication date: October 3, 2013
    Applicant: SAP AG
    Inventors: Prerna Makanawala, Claus Wallacher, Janani Bhuvaneswari Sundar, Jaideep Godara, Rei Kasai, Terence Chesire, Venkitesh Subramanian, Jothish Karunakaran, Krithika Manohar