Abstract: Techniques for providing and controlling access to Tasks for prioritized resolution by a plurality of agents, which include receiving the Tasks, each Task having one or more associated characteristics: obtaining an identification of a first agent included in the plurality of agents; displaying to the first agent a first user interface for issuing a request for automated selection of a next Task for action by the first agent; selecting, in real time and in response to the request, the next Task for action by the first agent. The selection is based on a prioritization of the Tasks, wherein the prioritization is based on the identification of the first agent, wherein the selection does not include a Task displayed to another agent at the time of selection, and wherein displaying to the first agent a second user interface allowing the first agent to take action on the selected next Task.

Abstract: Techniques for providing and controlling access to Tasks for prioritized resolution by a plurality of agents, which include receiving the Tasks, each Task having one or more associated characteristics; obtaining an identification of a first agent included in the plurality of agents; displaying to the first agent a first user interface for issuing a request for automated selection of a next Task for action by the first agent; selecting, in real time and in response to the request, the next Task for action by the first agent. The selection is based on a prioritization of the Tasks, wherein the prioritization is based on the identification of the first agent, and the selection does not include a Task displayed to another agent at the time of selection; and displaying to the first agent a second user interface allowing the first agent to take action on the selected next Task.