Abstract: A computer-based promise option advisory module included in a promise management system receives account data, customer data, and parameter data from a database or a collection system, and calculates and displays promise options, or interfaces to a decision engine which calculates the promise options. A user may accept the displayed promise options or input the user's own promise options, in which case the user's promise options are transmitted by the promise management system to the collections system for verification. The calculated promise options include a minimum payment amount and a maximum payment date, and correspond to a single promise, a two part promise, a long term promise, or a deferred payment arrangement promise.

Abstract: An automated receivables management system that provides a self-service collection environment using an electronic network, such as the Internet or a PCS, as a medium for communication and transaction execution. Comprehensive collections services are provided in a fully automated fashion, including account decisioning, treatment specification, communication channel specification, and communication to the customer and method for payment/response from the customer using the electronic channel. The electronic network operates as a fully-automated electronic receivables environment, providing a medium for notification, receiving funds and customer responses, while allowing the creation of a test and control environment for experimentation on a customer level. Using results from existing policies or strategies, the system matches account performance with account history in order to determine the optimal new strategy for interacting with the respective account(s).