Abstract: Embodiments of the present invention generally relate to a cloud computing call center that may provide a multi-tenanted platform for scalable, dynamic allocation of telephony, PBX, and call center capabilities. Embodiments of the invention include implementations of a software telephony switch in a cloud computing environment that may dynamically allocate software based PBXes, virtual interactive voice responses (IVRs), and other system components to particular calls.

Abstract: Embodiments of the present invention generally relate to a cloud computing call center that may provide a multi-tenanted platform for scalable, dynamic allocation of telephony, PBX, and call center capabilities. Embodiments of the invention include implementations of a software telephony switch in a cloud computing environment that may dynamically allocate software based PBXes, virtual interactive voice responses (IVRs), and other system components to particular calls.

Abstract: Embodiments of the present invention generally relate to a cloud computing call center that may provide a multi-tenanted platform for scalable, dynamic allocation of telephony, PBX, and call center capabilities. Embodiments of the invention include implementations of a software telephony switch in a cloud computing environment that may dynamically allocate software based PBXes, virtual interactive voice responses (IVRs), and other system components to particular calls.

Abstract: Embodiments of the present invention generally relate to a cloud computing call center that may provide a multi-tenanted platform for scalable, dynamic allocation of telephony, PBX, and call center capabilities. Embodiments of the invention include implementations of a software telephony switch in a cloud computing environment that may dynamically allocate software based PBXes, virtual interactive voice responses (IVRs), and other system components to particular calls.

Abstract: This patent discloses various systems and embodiments for implementing, establishing and operating a remote order interface system and method. One exemplary embodiment of a remote order entry system includes a communications network, a first order entry workstation communicatively coupled to the communications network and configured to store a baseline commodity listing. The system further includes a second order entry workstation communicatively coupled to the first order entry workstation via the communication workstation and configured to communicate a remote commodity listing to the first order entry workstation, and a graphical user interface executable on the first order entry workstation and configured to display the baseline commodity listing in a first arrangement and the communicated remote commodity listing as a function of the first arrangement.

Abstract: An order distributor intelligently matches agents with customers based on a number of factors to achieve a substantial match with the customer's needs, the business' needs and the agent's capabilities to meet those needs. The order distributor may consider a number of factors relating the capabilities of individual agents as well as the requirements specified by the client-company resulting in improved interaction with the customer and increased satisfaction.