Abstract: A service bureau system and method for assisting a user in retaining a service from a service provider selected from a plurality of service providers providing a plurality of different services. The system includes a receiving module receiving a service request from the user and identifying the user. The system also includes a service representative module having an input receiving an instruction from a service representative. The instruction includes a selection of one of the plurality of service providers. The system further includes a communication module establishing a communication between the service representative and the user responsive to receiving the user service request. The system also includes a scheduling module scheduling the selected service provider to provide the requested service.

Abstract: A service assistance system for requesting a service from a service bureau offering a plurality of different services from a plurality of service providers includes a service request device. Also a method of retaining a service of a service provider by transmitting a user service request from the user to a service bureau. The user request includes user identification data. The method also includes receiving a response communication from the service bureau as a function of service bureau receiving the service request and the user identification data. The method further includes providing user service information to the service bureau as a function of the response communication. The user service information includes a requested service for one of the plurality of different services. The method also includes receiving the requested service from a service provider selected by the service bureau from among the plurality of service providers.