Patents by Inventor James B. Burks

James B. Burks has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Teleservices computer system, method, and manager application for integrated presentation of concurrent interactions with multiple terminal emulation sessions
    Patent number: 5974135
    Abstract: A teleservices system, workstation configuration, and teleservices manager application provide for integrated concurrent interactions with various host computer systems, an automatic call management system, and Internet/intranet servers. The teleservices system includes an automatic call distributor and call management system, a customer database system, various host systems providing terminal emulation based access, a hypermedia server with hypermedia data on multiple properties, host computer systems, or business locations. The teleservices workstation configuration includes a telephone server application that interfaces to the call management system, a patron server program that interfaces to the customer database system, and a configuration database that stores configuration for configuring each agent's workstation to access various ones of the host computer systems, and identifying various ones of the properties for which the agent provides services.
    Type: Grant
    Filed: June 11, 1997
    Date of Patent: October 26, 1999
    Assignee: Harrah's Operating Company, Inc.
    Inventors: Reed B. Breneman, Bruce C. Rowe, James B. Burks, John P. Romeo