Patents by Inventor James Barham

James Barham has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Processing sensitive information by a contact centre
    Patent number: 10855845
    Abstract: The invention relates to processing sensitive information by a contact centre. The invention provides a method of processing telephone calls by a call processor comprising the steps of receiving a call from a telephone network at the call processor; connecting the call to an agent via the call processor; liaising with a secure data collection server; transferring the call to the secure data collection server whilst the agent remains connected to the call processor; receiving said call from the secure data collection server and re-connecting the call to the agent via the call processor, the secure data collection server being arranged to remove sensitive data from the transmitted data such that the agent cannot perceive or record any sensitive data entered.
    Type: Grant
    Filed: March 16, 2017
    Date of Patent: December 1, 2020
    Assignee: PCI-PAL (U.K.) LIMITED
    Inventors: Geoff Forsyth, James Barham
  • PROCESSING SENSITIVE INFORMATION BY A CONTACT CENTRE
    Publication number: 20190098137
    Abstract: The invention relates to processing sensitive information by a contact centre. The invention provides a method of processing telephone calls by a call processor comprising the steps of receiving a call from a telephone network at the call processor; connecting the call to an agent via the call processor; liaising with a secure data collection server; transferring the call to the secure data collection server whilst the agent remains connected to the call processor; receiving said call from the secure data collection server and re-connecting the call to the agent via the call processor, the secure data collection server being arranged to remove sensitive data from the transmitted data such that the agent cannot perceive or record any sensitive data entered.
    Type: Application
    Filed: March 16, 2017
    Publication date: March 28, 2019
    Inventors: Geoff Forsyth, James Barham