Abstract: A method of establishing a telecommunication service over a communication network between a user and a telecommunications services agent using a computer terminal. The method includes providing information regarding the telecommunication service to the user, by the agent interacting with a customer service application. The method also includes retrieving information regarding complementary services that are related to the telecommunication service, by the agent interacting with the customer service application, and describing the retrieved information regarding the complementary services to the user.

Abstract: A method of establishing a telecommunication service over a communication network between a user and a telecommunications services agent using a computer terminal. The method includes providing information regarding the telecommunication service to the user, by the agent interacting with a customer service application. The method also includes retrieving information regarding complementary services that are related to the telecommunication service, by the agent interacting with the customer service application, and describing the retrieved information regarding the complementary services to the user.

Abstract: Information is shared between an agent and a user. Information for a communications service is provided to the user. Information for a related service that relates to the communications service is retrieved. The related service is described to the user. The related service is activated for the user when the agent confirms that the related service has been described to the user.

Abstract: A privacy system determines in connection with a call from a particular calling party whether a name identification thereof is available, and if so allows the call to be put through to the called party with the name identification. The called party thus can review the name identification of the calling party prior to determining whether to answer the call. The privacy system includes a list of privileged calling parties with respect to and as specified by the called party, and if the name identification is not available, the privacy system determines whether the calling party is on such list. If so, the privacy system allows the call to be put through to the called party without the name identification.

Abstract: Information is shared between an agent and a user. Information for a communications service is provided to the user. Information for a related service that relates to the communications service is retrieved. The related service is described to the user. The related service is activated for the user when the agent confirms that the related service has been described to the user.

Abstract: Providing customer relationship management (CRM) between a communications service operator and their customers includes obtaining information about a requested communications service requested by a customer, retrieving information about related and/or complimentary communications services to the requested service, and conveying the retrieved information to the customer. The requested service is processed upon a determination that the retrieved information was conveyed to the customer, such that processing of the requested service is contingent upon the retrieved information being conveyed to the customer.

Abstract: A privacy system determines in connection with a call from a particular calling party whether a name identification thereof is available, and if so allows the call to be put through to the called party with the name identification. The called party thus can review the name identification of the calling party prior to determining whether to answer the call. The privacy system includes a list of privileged calling parties with respect to and as specified by the called party, and if the name identification is not available, the privacy system determines whether the calling party is on such list. If so, the privacy system allows the call to be put through to the called party without the name identification.

Abstract: A system and method enabling a telecommunications provider to ensure, through a customer relationship management protocol, that a customer requesting a private number is also offered per-line blocking is provided. In an illustrative implementation, the invention contemplates a computer application comprising customer care and billing functions that provide information to customer service representatives to inquire with a customer seeking a “private” number whether “per line” blocking is also sought. In certain instances, numbers that are designated as private may show up on a called party's caller identification terminal since the caller identification block for the private number was not properly requested at the time of requesting a private number. The present invention aims to provide a customer relationship management protocol for use by customer service representatives to ensure that customers are made aware of the differing services between caller identification block and private number designations.

Abstract: A privacy system determines in connection with a call from a particular calling party whether a name identification thereof is available, and if so allows the call to be put through to the called party with the name identification. The called party thus can review the name identification of the calling party prior to determining whether to answer the call. The privacy system includes a list of privileged calling parties with respect to and as specified by the called party, and if the name identification is not available, the privacy system determines whether the calling party is on such list. If so, the privacy system allows the call to be put through to the called party without the name identification.