Abstract: A list of pricing information for repair services includes a potentially large number of repair services grouped into a limited number of price categories such that the price of any given pricing category represents the price of each different service included in that category. A method of using this price list to determine the price of a particular repair service desired by a customer includes the steps of identifying in the price list the pricing category which includes the particular service desired, and determining the unique price assigned to that pricing category. Preferably, the price list is initially displayed to a customer before the customer's equipment is diagnosed, and the customer is informed that the cost of the repair service will be one of the prices associated with a listed pricing category.

Abstract: A service bureau system and method for assisting a user in retaining a service from a service provider selected from a plurality of service providers providing a plurality of different services. The system includes a receiving module receiving a service request from the user and identifying the user. The system also includes a service representative module having an input receiving an instruction from a service representative. The instruction includes a selection of one of the plurality of service providers. The system further includes a communication module establishing a communication between the service representative and the user responsive to receiving the user service request. The system also includes a scheduling module scheduling the selected service provider to provide the requested service.

Abstract: A list of pricing information for repair services includes a potentially large number of repair services grouped into a limited number of price categories such that the price of any given pricing category represents the price of each different service included in that category. A method of using this price list to determine the price of a particular repair service desired by a customer includes the steps of identifying in the price list the pricing category which includes the particular service desired, and determining the unique price assigned to that pricing category. Preferably, the price list is initially displayed to a customer before the customer's equipment is diagnosed, and the customer is informed that the cost of the repair service will be one of the prices associated with a listed pricing category.

Abstract: A list of pricing information for repair services includes a potentially large number of repair services grouped into a limited number of price categories such that the price of any given pricing category represents the price of each different service included in that category. A method of using this price list to determine the price of a particular repair service desired by a customer includes the steps of identifying in the price list the pricing category which includes the particular service desired, and determining the unique price assigned to that pricing category. Preferably, the price list is initially displayed to a customer before the customer's equipment is diagnosed, and the customer is informed that the cost of the repair service will be one of the prices associated with a listed pricing category.

Abstract: An HVAC service assistance device assists individuals with troubleshooting their climate control systems and with contacting an HVAC contractor for service when necessary. Stored within the device is HVAC troubleshooting information that is conveniently provided to users on demand via an audio speaker and/or a visual display. The device may also store contact information for an HVAC contractor which can be conveniently accessed by the user when the climate control system next requires servicing. By recording (or having prerecorded) their contact information in the service assistance device of the present invention, HVAC contractors may increase their opportunities for receiving repeat business from customers. The service assistance device may further include a service call button which, when depressed, automatically sends a call for service to an HVAC contractor over a communication network, such as a telephone or computer network, using prerecorded contact information for the HVAC contractor.

Abstract: An HVAC service assistance device assists individuals with troubleshooting their climate control systems and with contacting an HVAC contractor for service when necessary. Stored within the device is HVAC troubleshooting information that is conveniently provided to users on demand via an audio speaker and/or a visual display. The device may also store contact information for an HVAC contractor which can be conveniently accessed by the user when the climate control system next requires servicing. By recording (or having prerecorded) their contact information in the service assistance device of the present invention, HVAC contractors may increase their opportunities for receiving repeat business from customers. The service assistance device may further include a service call button which, when depressed, automatically sends a call for service to an HVAC contractor over a communication network, such as a telephone or computer network, using prerecorded contact information for the HVAC contractor.