Patents by Inventor James D. Giza

James D. Giza has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Email-based customer support management system
    Patent number: 7587678
    Abstract: A customer support system is provided that integrates with a legacy email system. The customer support system receives customer inquiries via a feedback form, formats the inquiries into emails and routes the emails to selected employees. A dynamic status indicator is incorporated into each email that indicates the status of the customer's inquiry. The value of the status indicator is resolved at the time an employee opens or displays the email for viewing. All customer inquiries and employees responses are individually tracked and maintained in a database for analysis and reporting.
    Type: Grant
    Filed: April 13, 2006
    Date of Patent: September 8, 2009
    Assignee: Kayak Software Corporation
    Inventors: Paul M. English, James D. Giza