Abstract: A system, computer program product, and method are provided to analyze an interaction associated with a dialogue. An intelligent real-time analytics using natural language processing (NLP) monitors and analyzes customer dialogue. The system performs analytics on a detected or received dialogue to mine data associated with attributes unique to one or more human communication patterns. The NLP-based system generates and measures a tone, and classifies the tone into a category.

Abstract: A natural language question and answer system analyzes a question to determine key characteristics (such as focus and lexical answer type), and matches those characteristics to business processes from business process repositories. The matching business processes are ranked and at least one is presented as a recommended answer to the user. The system can offer the user a trigger to invoke the particular business process. The analysis includes examining a user profile to determine an attribute relevant to the question, and further includes named entity searching and fuzzy string matching against the business process repositories. Each business process in a repository is designated as either idempotent, non-binding or retrieve-only. The matching can include performing a factorial LDA algorithm on both extracted named entities and latent factors of the business processes in the repositories.

Abstract: A natural language question and answer system analyzes a question to determine key characteristics (such as focus and lexical answer type), and matches those characteristics to business processes from business process repositories. The matching business processes are ranked and at least one is presented as a recommended answer to the user. The system can offer the user a trigger to invoke the particular business process. The analysis includes examining a user profile to determine an attribute relevant to the question, and further includes named entity searching and fuzzy string matching against the business process repositories. Each business process in a repository is designated as either idempotent, non-binding or retrieve-only. The matching can include performing a factorial LDA algorithm on both extracted named entities and latent factors of the business processes in the repositories.

Abstract: A magazine body (2) with a plurality of radial magazine chambers (3) by insertion in an axial fastening device (20) with chamber inlets (4) is made to coincide with a medium passage opening (30) and with outlets (5) is made to coincide with a connecting opening (33) of a suction head (17), so that the medium occurs in uninterrupted manner at the inlets (4). The suction head (17) evacuates all the magazine chambers (3) and then filled via the passage (30) from a medium supply (12) and against a medium retaining device (36). With the ejection of the filled magazine chambers (33) the inlets and outlets (4, 5) are closed in medium-tight manner by stripping from closure parts (8, 9).