Abstract: Embodiments of the invention are directed to a system, method, or computer program product for an interaction intelligence engine for communication enhancement and fulfillment. The engine identifies a user and associate initiation of a communication at an entity location. The engine identifies the authentication of a user by an entity associate. In some embodiments, the engine is triggered for conversation assistants and enhancement. In this way, the system identifies user needs based on conversational analysis and cues. In some embodiments, the engine provides fulfillment improvement and assistance. In this way, the system initiates the pertinent product documentation, account opening, application process, or the like and pre-fill necessary data fields when the system hears conversational cues that indicative of documentation requirements.