Patents by Inventor James Douglas Bruun

James Douglas Bruun has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • System and method for automating customer relations in a communications environment
    Patent number: 8223954
    Abstract: A system and method are disclosed for automating network performance to a customer support department that includes a passive listening device configured to monitor portions of a communication network. A performance database may be coupled to the passive listening device and configured to store network performance data. A customer relations module may be included and configured to receive a subscriber inquiry and to identify at least one monitored component of a communication network that affects the subscriber. The module may retrieve performance data on one or more components of the communication network to provide customer-specific communication performance data to the subscriber and/or the agent assisting the subscriber.
    Type: Grant
    Filed: March 22, 2005
    Date of Patent: July 17, 2012
    Assignee: AT&T Intellectual Property I, L.P.
    Inventors: Lona N. Dallessandro, Kirk Mahoney, James Austin Britt, James Douglas Bruun, Rosalinda Garcia, Jonathan Paden, Ellen Pate, Kristina Robinson, Tom Wiatt